Telus Business Analyst II Maternity contract in BC, Canada

Position Overview:

The CSD Strategy and Transformation team is looking for a dynamic, enthusiastic and driven individual with a proven track-record of delivery. As a BA II, you will play an important role in executing and delivering complex, transformational projects in CSD. You can collaborate across business units and with key stakeholders to execute on initiatives with high complexity and/or business impact.

Who is Customer Solutions Delivery?

Customer Solutions Delivery (CSD) is responsible for providing service delivery for our consumer customers while designing, maintaining and upgrading our wireline network. With over 2,500 team members and 2,000 partners across Canada, the CSD team is working in our communities, on the road, on-site and behind the scenes, to make sure our customers have the services they need when they need them.

Who is CSD Strategy & Transformation?

The CSD Strategy and Transformation team acts as a consultant workforce to execute and deliver transformative projects with direct correlation to CSD and TELUS organizational performance objectives. The team is comprised of experienced analysts, consultants, and recent graduates who exemplify the TELUS values and are looking for an exciting and challenging opportunity on an accomplishment driven team. As a member of this team, you will solve complex business problems, leverage and grow your consultant skillset, and contribute to an amazing team culture. You will work with business and technical professionals in the end-to-end planning and delivery of large scale projects that drive CSD’s Customer First and Profitable Growth and Efficiency performance. From idea conception and business case development through to final delivery and business benefit realization, you will have the opportunity to support and contribute to the overall success of these highly visible projects.


What will you do?

You are an energetic and dynamic professional, with strong business analysis and communication skills, and are comfortable collaborating with team members of varying seniority from various parts of the TELUS organization.

As a Business Analyst II on the CSD Strategy & Transformation team:

  • You will have the chance to work in a highly collaborative environment with strong support from experienced analysts and consultants

  • You will collaborate with cross-functional team members to achieve project objectives and plans and facilitates meetings and working session

  • You will be encouraged to identify and drive operational improvements to TELUS by working with members from different areas of the organization and gain hands-on experience on a variety of end-to-end projects, giving you a chance to own your work

  • You will work on projects that contribute directly to CSD strategy

  • These are projects that CSD senior leadership care deeply about and you will have the opportunity to work with TELUS team members of varying seniority

  • You will gain and further strengthen a wide range of skills set by supporting all phases of project delivery

  • You will be highly engaged through working and learning with a diverse and driven team within a high performance culture

  • You will be offered a number of mentorship and learning and development opportunities to grow your technical skills, business acumen, and leadership potential

  • You will ensure that business impacts are accurately captured and communicated to stakeholders while providing input, expertise and guidance to project teams on potential impacts the project have to the Customer Experience

Required Knowledge, Skills & Abilities:

  • Strong analytic skills and attention to detail

  • Skilled at relationship-building and collaborating

  • Enjoy working in a high-performing, fast-paced and sometimes ambiguous environment

  • Ability to apply current state knowledge to achieve future state objectives

  • Ability to create effective presentations for communicating analysis and recommendations

  • Good communication skills including verbal, written, presentation, and facilitation

  • Good interpersonal, organizational, problem solving and negotiation skills

  • Highly motivated, creative, self-sufficient with ability to work successfully under pressure

  • Demonstrates critical thinking, creative problem solving and willingness to ensure results

  • Strong time management and organization skills

  • Take ownership and accountability in completing on time and high quality deliverables

  • Demonstrate thought leadership in recommending next steps forward/actions to address

  • Commitment to the community through volunteering and community involvement

  • Knowledge of telecommunications or other businesses with field operations is an asset

Required Professional Designation/Certification:

  • Post-secondary education in business, marketing, IT or equivalent experience

Required Experience:

  • Minimum 1-2 years of experience in business analysis, project delivery, or a comparable role

  • Experience working within the Telecommunications industry is an asset

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living theTELUS valuesand delivering on ourCustomers First commitments.

Do you share our passion?

At TELUS,youcreate future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Title: Business Analyst II Maternity contract

Location: CAN-BC-Vancouver

Requisition ID: PLA02846-16