Telus Business Systems Analyst II in BC, Canada

Position Overview:

Ready for your two passions, business and technology, to work as one beating heart?

In this role with the Automated Service Fulfillment Enhanced Data team, you will be a key contributor for managing the systems and equipment which support large enterprise customers in the Order Fulfillment area. At the core of your talents, is your strength to leverage your business and technical competencies to create and implement solutions for a variety of stakeholders. With the aptitude to navigate through fast-paced environments, and the opportunity to try out new ideas, you will deliver an outstanding client experience to established companies and organizations.

If you are ready to excel at what you do, read on…


As a Business Systems Analyst II, you will take on many exciting roles:

Collaborative Communicator:

  • Guide and facilitate the business partners in developing quality requirements and process designs into technical solutions

  • Cultivate strong vendor relationships for effective coordination and delivery (communicate with SOW reviews)

Expert in your field:

  • Responsible for full coverage and quality of test planning and execution

  • Partner with the business to ensure project/application delivery is aligned to our long term roadmap

  • Provide analysis, testing & support services, and business processes to the critical application area within the Wireline portfolio

Analytical Thinker:

  • Respond to and perform impact analysis on incoming service/support requests

  • Participate in production support analysis

Required Knowledge:

  • Knowledge of Agile/Scrum is a must

  • Knowledge of telecom OSS/BSS systems is an asset

  • Knowledge of Wireline order management, provisioning, fulfilment and workflow development will be given preference

Required Skills and Abilities:

  • Ability to accomplish deliverables with minimum supervision

  • Ability to effectively prioritize multiple projects/tasks of varying complexity, and meet deadlines under high pressure situations

  • Strong facilitation, negotiations and stakeholder management skills

Required Professional Designation:

  • A university degree in Business, Computer Science or Engineering is preferred

Required Experience:

  • 4 years of Business Systems Analysis Experience - requirements gathering, design specification, usability design, test plans, development and execution

  • Experience with process improvement approaches

  • Netcracker experience is an asset

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living theTELUS valuesand delivering on ourCustomers First commitments.

Do you share our passion?

At TELUS,youcreate future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Title: Business Systems Analyst II

Location: CAN-BC-Burnaby

Requisition ID: TEC09968-16