Telus Business Systems Analyst II in BC, Canada

Position Overview:

Responsibility for providing analysis, testing and support services, and business processes for critical application area within the Wireline portfolio.


  • A major component of the role includes guiding and facilitating the business partners in creating quality requirements and process designs that can be developed into technical solutions

  • Full coverage and quality of test planning and execution

  • Partnering with the business to ensure project/application delivery is aligned to our long term road map

  • Responding to and performing impact analysis on incoming service/support requests

  • Leading vendor relationships to coordinate effective delivery

  • This includes communication to business partners and SOW reviews

  • Participating in production support analysis

Required Knowledge:

  • Netcracker experience is an asset

  • Knowledge of Waterfall and Agile/Scrum is a must

  • Knowledge of telecom OSS/BSS systems is an asset

  • Candidates with knowledge of Wireline order management, provisioning, fulfilment and workflow development will be given preference

Required Skills & Abilities:

  • Process improvement approaches

  • Estimating and planning

  • Facilitation, negotiation, risk and communication skills

  • Request analysis and prioritization

  • Ability to effectively manage multiple projects/tasks of varying complexity, meet deadlines, works well under pressure

  • Requirements management techniques and requirements gathering, design specification, usability design, test plan development and execution skills

  • Proven ability to build trusting relationships with key stakeholders

Required Professional Designation/Certification:

  • Post-secondary diploma/certification

  • A university degree in Business, Computer Science or Engineering is preferred although a college diploma with the required experience would be acceptable

Required Experience:

  • 4 years in a BSA equivalent role

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living theTELUS valuesand delivering on ourCustomers First commitments.

Do you share our passion?

At TELUS,youcreate future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Title: Business Systems Analyst II

Location: CAN-BC-Burnaby

Requisition ID: TEC09968-16