Telus Strategy Manager (Digital Governance) in BC, Canada

Position Overview:

TELUS digital is seeking a Strategy Manager who will help shape and deliver consistent and secure digital experiences that put our customers first, supporting a wide range of teams across the organization and digital agency groups working on website and app delivery. The ideal candidate will be a key player in our digital governance program. You’ll need to be aware of key strategic programs and roadmaps within the organization and be able to connect the dots for teams, while ensuring that digital products being built are solving customer problems and deliver on outcomes. You’ll ensure that digital delivery aligns to our digital standards (which span across user experience, accessibility, security and technology). You will also drive digital awareness and adoption across the organization and evolve our governance roadmap.

What you’ll do:

  • Consult a diverse stakeholder mix - quickly understand their customer base and opportunity and provide guidance to ensure the digital solution implemented will deliver on desired outcomes

  • Be a Digital Ambassador about best practices and ensure that standards are met when it comes to user experience, accessibility, security and technology

  • Drive organization awareness and adoption of digital first considerations when delivering products and experiences

  • Evolve our digital governance program and roadmap

  • Driving strategic considerations by looking at business benefits, technical and experience alignment and operationalization of products

  • Build awareness of the digital roadmaps across the different teams to understand the digital landscape and be able to influence the teams around TELUS to partner and deliver digital products solving customer problems

  • Participate in weekly digital governance forum (Digital Review Board) and provide feedback and guidance to stakeholder groups

  • Build relationships and networks across multiple internal teams and vendor/agency partners to help deliver a consistently great digital user experience for TELUS

You have:

  • A love for digital, the experiences and technologies that enable it

  • Knowledge of lean, lean startup methodologies and principles

  • Knowledge and practice of user centric design

  • Knowledge of modern web delivery techniques

What you’ll need to be successful:

  • Ability to quickly understand stakeholders’ roadmaps, planning and delivery and provide critical strategic guidance

  • Develop and articulate succinct rationale supporting recommendations

  • Strong communication skills, including facilitation, moderation and negotiation

  • Skilled at operating within a corporate environment with the ability to network, negotiate and influence people across the organisational hierarchy

  • Demonstrated ability to build relationships

  • Demonstrated initiative-taking and pro-activeness

  • Problem solving skills

  • Experience with digital programs and projects

  • Experience with analytics and reporting is an asset

Required Professional Designation/Certification:

  • A BA, preferably in Marketing, Business Administration, Commerce or Computer Science

  • Previous experience in digital environments is an asset

Required Experience:

  • 5-7 years in program management/digital strategy

About TELUS digital:

TELUS digital is a team of highly skilled professionals dedicated to building innovative, data-driven, customer centric digital experiences. We run like a start-up and we’ve embraced lean and agile methodologies. We celebrate our failures and see them as opportunities to learn. Our culture fosters collaborative learning and out-of-the-box thinking in a relaxed environment.

We want to work with people who:

  • Have a passion for the web and all things digital

  • Thrive in a lean, fast paced and changing environment

  • View collaboration as essential to your work

  • Clearly see things from the perspective our customers

  • Utilize the power of data to inform decisions

  • Continually refine their practice and process

What you can expect from us:

  • We don’t come to work in suits or sit all day long in grey cubicles

  • We come as we are, keen to share our latest ideas

  • We want you to help shape and shift our culture in brave new directions, not simply fit in

  • We work and play like a team

  • Great ideas can come as easily during an impromptu hallway soccer match or social team building activities outside the office

  • We don’t discriminate

  • Fuel for thought … Ours comes in the form of weekly lunches and an unending supply of healthy snacks

  • Bottom line? What matters at TELUS digital is creating a free flowing, stimulating, supportive space where every one of us can thrive and feel alive

Our team is growing. We’re looking for talented individuals like yourself. Apply now!

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living theTELUS valuesand delivering on ourCustomers First commitments.

Do you share our passion?

At TELUS,youcreate future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Title: Strategy Manager (Digital Governance)

Location: CAN-BC-Vancouver

Requisition ID: ROL02607-16