Telus Telecommunications Technicians -Whistler & Squamish in BC, Canada
*POSITION OVERVIEW: *
TELUS is looking for customer focused individuals to join our Customer Solutions Delivery team in Whistler and Squamish. We are seeking passionate and enthusiastic people, who are excited about technology and have a commitment to unparalleled customer service excellence. This may involve extensive customer contact and adherence to tight schedules. Successful candidates must be motivated to deliver exceptional customer service while on location by identifying additional service opportunities and up-selling TELUS services when appropriate.
Rewards of starting your career with TELUS include an hourly starting wage of $21.92 (starting wage will be determined based on your relevant education and experience), annual bonuses and sales incentives
The successful candidates will be responsible for performing various functions related to telecom products and services for residential and business customers.
- Installing residential and business voice & data services and applications. Other installation and repair functions as assigned.
*Customer Contact *
Providing unparalleled customer service excellence.
Explain/discuss details regarding progress, issues, applicable charges and promoting products and services.
Up-selling TELUS products and services when appropriate.
Provide information on job status.
Prepare time and expense reports.
*RESULTS OR OUTCOMES: *
Work is performed to meet company quality standards within defined time requirements.
Administration responsibilities are completed accurately and timely.
Successful candidates will be required to work various shifts, which are primarily days, but could also include holidays, evenings and weekends dependent on business requirements. * *
Finally, a career you'll love.
Required Skills & Abilities:
Graduate of a 2 year program considered an asset (ie: Telecom).
Must have mechanical ability.
Must have analytical ability.
Must have the ability to do fine, precise work with their hands.
Must be willing and able to work aloft including climbing poles.
Must be willing to work in any weather conditions.
Must have a Valid Class 5 Driver's License.
Must have a minimum of grade 11 math completed.
Must be willing and able to work in confined spaces.
Must be willing and able to work on bridges, towers or other fixtures at a height of 20 meters or more above the ground or water level.
Must be able to operate hand and power tools, and test equipment.
Normal colour vision to work with colour-coded wiring.
Ability to manage a physically demanding workload.
Demonstrated effective decision-making skills while under limited supervision.
Must be willing and able to work in locations that preclude your ability to return home, on an as required basis.
Must follow safe work practices and abide by all safety rules and regulations.
Must be willing and able to work various shifts as assigned (such as evenings, weekends and statutory holidays), based on business needs.
Must be able to understand and effectively perform work in accordance with published work plans - Must be willing to travel in small aircraft, aerial tramways, helicopters etc.
Must be willing to travel and/or operate snow cats.
Ability to travel outside of Canada as required.
Must be willing to work in cross-functional areas such as network, access and service.
Must possess Personal Computer navigational skills.
Demonstrated professional oral and written communications skills.
Fluent in English.
Self-motivated, work well with minimal or no direct supervision.
Ability to effectively handle both favourable and unfavourable customer interactions.
Demonstrated ability to identify problems and situations, take appropriate action, implement solutions or escalate as required.
Ability to work effectively in a team environment and collaboratively with other departments.
Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment.
Demonstrated ability in planning and organizing to meet scheduled deadlines.
Commit to continuous learning. Demonstrate the ability to learn and apply learned skills to related situations and complete and pass all related exams.
Must meet applicable testing requirements.
Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living the TELUS values and delivering on our Customers First commitments.
Do you share our passion?
At TELUS,* you* create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.Technicians
Title: Telecommunications Technicians -Whistler & Squamish
Requisition ID: ROL02608-16
Other Locations: CA-BC-Squamish