Sears Canada Customer Service Associate (Call Centre) in Belleville, Ontario

LOCATION:

Belleville Sears Customer Support Centre

POSITION:

Customer Service Associate

HOURS OF OPERATION:

8:00am – 11:00pm (Monday – Saturday)

9:00am – 10:00pm (Sunday)

STATUS

Part Time, Seasonal

POSITION SUMMARY:

This position provides excellence in customer service by efficiently responding to customer issues, concerns, and problems.

MAJOR RESPONSIBILITIES:

  • Provide a positive customer experience by responding to customer inquiries (i.e., card registration, questions and concerns) related to the Sears Club program.

  • Provide excellence in sales and customer service by ensuring a convenient and enjoyable shopping experience for the customer, including customer orders, inquiries and requests.

  • Review and investigate customer issues/problems in accordance with Sears’ policies and procedures. Determine options for appropriate resolution and communicate with customers regarding actions and satisfactory resolutions.

  • Follow up with customers as required to ensure customer satisfaction with resolution.

  • Maintain appropriate documentation and records of customer issues, concerns, etc., in accordance with Sears’ systems, policies and procedures.

  • Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.

  • Perform other duties as required.

QUALIFICATIONS:

  • Excellent written and verbal communication skills

  • Ability to analyze cause of problem and take the initiative to apply appropriate solutions

  • Proficient computer skills, including keyboarding and data entry

  • Previous experience in a Call Centre an asset

TO APPLY:

Training for this position is scheduled to start as early as December 11, 2016. If interested, please send your resume prior to December 6, 2016 to Human Resources:

  • Email: resume@sears.ca

  • Fax: 613-391-3010

  • In Person: 500 College St E, Belleville ON (between 8:00am and 4:00pm)

Although we appreciate the interest of all applicants, we must advise that only applicants selected for further consideration will be contacted.

Sears Canada Inc. is committed to offering reasonable accommodations to job applicants with disabilities. If you require assistance or an accommodation due to disability, please contact us.

System ID: 2016-37595

Job Type (EN): Contract

Job Industry (Choose up to 3 industries) (EN): Retail Head Office and Warehouse

Career Level (EN): Entry Level, Experienced