Sears Canada Customer Service Associate (Call Centre) in Belleville, Ontario
Belleville Sears Customer Support Centre
Customer Service Associate
HOURS OF OPERATION:
8:00am – 11:00pm (Monday – Saturday)
9:00am – 10:00pm (Sunday)
Part Time, Seasonal
This position provides excellence in customer service by efficiently responding to customer issues, concerns, and problems.
Provide a positive customer experience by responding to customer inquiries (i.e., card registration, questions and concerns) related to the Sears Club program.
Provide excellence in sales and customer service by ensuring a convenient and enjoyable shopping experience for the customer, including customer orders, inquiries and requests.
Review and investigate customer issues/problems in accordance with Sears’ policies and procedures. Determine options for appropriate resolution and communicate with customers regarding actions and satisfactory resolutions.
Follow up with customers as required to ensure customer satisfaction with resolution.
Maintain appropriate documentation and records of customer issues, concerns, etc., in accordance with Sears’ systems, policies and procedures.
Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others.
Perform other duties as required.
Excellent written and verbal communication skills
Ability to analyze cause of problem and take the initiative to apply appropriate solutions
Proficient computer skills, including keyboarding and data entry
Previous experience in a Call Centre an asset
Training for this position is scheduled to start as early as December 11, 2016. If interested, please send your resume prior to December 6, 2016 to Human Resources:
In Person: 500 College St E, Belleville ON (between 8:00am and 4:00pm)
Although we appreciate the interest of all applicants, we must advise that only applicants selected for further consideration will be contacted.
Sears Canada Inc. is committed to offering reasonable accommodations to job applicants with disabilities. If you require assistance or an accommodation due to disability, please contact us.
System ID: 2016-37595
Job Type (EN): Contract
Job Industry (Choose up to 3 industries) (EN): Retail Head Office and Warehouse
Career Level (EN): Entry Level, Experienced