Schweitzer Engineering Laboratories Customer Service Representative in Boucherville, Canada

Customer Service Representative

Job Title:

Customer Service Representative

Job Type:

Full-Time

Location:

Boucherville, Quebec

Job Description:

The Opportunity

Schweitzer Engineering Laboratories (SEL) seeks a professional, innovative and detailed individual for our Customer Service Representative position. If you are looking for an opportunity to serve customers, build relationships, and grow in your career, then this position is for you!

Customer Service Representative

Responsibilities:

Support and promote sales and marketing activities by maintaining regular contact with representatives/distributors and customers.

Provide support to regional team and Sales & Customer Service division.

Collect, analyze and report customer feedback on products and services to ensure customer satisfaction.

Prepare bids and quotations, enter RMAs and orders and monitor order status. Assist with monitoring past due accounts and obtaining customer credit details.

Plan and organize customer visits, conferences, seminars, training and other marketing and sales activities.

Review individual CSR metrics to identify and implement improvements.

Communicate clearly and positively with internal and external customers.

Continuously identify, measure, follow and improve customer service area processes.

Other duties as assigned.

Qualifications:

Bachelors degree or related business experience

Strong computer skills

Excellent proofreading skills

Ability to learn concepts and technical details of products

Strong writing, documentation, and speaking skills

Ability to learn new skills and assume new responsibilities

Ability to work cooperatively in a team environment

Background check results satisfactory to SEL

Negative drug test result(s)

Preferred Qualifications:

Minimum 3 years customer service and sales experience

Database experience

Experience in technical sales environment

Bilingual

To Apply for This Position:

We ask all candidates to apply through our website at www.selinc.com/careers. If your qualifications and experience match any of our current openings, please submit your resume or CV for that position so that you may be considered immediately.

SEL sends an initial e-mail response to all applicants at time of résumé or CV submittal. If you do not receive this communication, please check your SPAM filter and make sure your system is not blocking e-mails from SEL. It is important that you ensure your receipt of this e-mail as SEL may communicate future position updates via e-mail.

SEL is an Equal Opportunity Employer.

An Award Winning Company

Schweitzer Engineering Laboratories, Inc. (SEL) has earned a reputation for quality, reliability, integrity, and service. This has enabled us to expand within both the electric utility and industrial markets in many different industries, markets, and geographies around the world.

In January, 2015, SEL was chosen as one of the ‘People’s Picks: 15 Great Workplaces in Manufacturing & Production” by Great Place to Work®’s Great Rated!™. This prestigious ranking celebrates the SEL 100% employee-owned culture as one of the best in the country. SEL has received numerous awards, including the Association of Washington Businesses (AWB) Better Workplace Award (2014 and 2009), the International and National Relief Award from American Red Cross (2013), the Fortune Magazine 100 Best Companies to Work For (2012), the Puget Sound Business Journal’s Top 100 Largest Private Companies (2010 and 2012) and 100 Fastest-Growing Private Companies in Washington State (1999 through 2003, 2010, and 2011), Inc. Magazine’s 500|5000 Fastest Growing Private Companies (1990, 1991, 2008, 2010, and 2011), the Association of Washington Businesses (AWB) Manufacturing, Workplace, and Community Service Award (1998 through 2010), the Washington State Quality Achievement Award (WSQA), and the Washington Secretary of State Corporations for Communities Award (2010). Puget Sound Business Journal has also ranked SEL as one of Washington State’s Top 100 Largest Private Companies every year since 2007.

In an independent survey conducted by Newton-Evans Research Company, SEL ranks first in all performance categories including: technology, features, security against hackers, web/internet information ability, technical service and support, maintenance cost, relay setting PC software, and price. Since 2006, SEL has also held the elite VPP STAR status certification from Washington State Department of Labor & Industries. Less than 2,000 companies in the U.S. earn the VPP STAR status for outstanding safety and health programs.

Apply Your Talent. Make a Difference. Enjoy the Rewards.

Are you ready to be part of a highly motivated and well-equipped team? Are you a quick learner who likes new challenges? If so, then you are ready to join us at Schweitzer Engineering Laboratories.

Dr. Edmund O. Schweitzer III delivered the first commercial digital protective relay in 1984. Under his technical, managerial, and fiscal leadership, Schweitzer Engineering Laboratories has expanded to become a leader in the power industry, employing almost 4,000 people world-wide. Dr. Schweitzer understands and supports the need for investing in employees. In return, he expects that we hire only the best, most highly motivated team members, and that we deliver simple, reliable, and cost-effective products and solutions.

Our products and solutions must be simple and reliable because they protect the largest, most complicated machine on earth: the electric power grid. Blackouts remind us that reliable electric power is crucial to our society. SEL provides systems, services, and products for the protection, monitoring, control, automation, and metering of utility and industrial electric systems worldwide.

Our company and our products exist to make electric power safer, more reliable, and more economical. That purpose has made SEL very successful, and the company is managed with sound fiscal judgment and that purpose in mind. Profits are reinvested to fuel the company’s growth.

In SEL’s 30 Years of Innovation Video, SEL employees describe the innovation, creativity, and experience of SEL’s products and growth over the last 30 years! Learn more about SEL on YouTube

SEL has an excellent benefits package and an outstanding work environment.