Honda Canada Bilingual Collector in Boucherville, Quebec

SCOPE OF POSITION:

The incumbent will work within Honda Financial Service's Collections and Recovery department and will report to the Supervisor, Collections. The Bilingual Collector acts in the capacity of trusted advisor to Customers by providing payment solutions and options to resolve past due accounts and minimize loss for HFS.

RESPONSIBILITIES:

  • Maintain corporate objectives pertaining to delinquency and losses.

  • Maintain updated documentation of all communication with customers by entering notes in CASS and utilizing its capabilities to ensure timely follow up.

  • Investigate account information by conducting basic skip tracing. Research and analyze documents to determine the best course of action and present results, if appropriate, to a senior level Associate in order to located customer and/or collateral.

  • Resolve payment discrepancies including, but not limited to: NSF refund requests, misapplied payments, due date changes, retail deferrals and small balance waivers.

  • Organize and prioritize workload for past due accounts to ensure appropriate customer correspondence and communicated level of urgency and action required.

    QUALIFICATIONS:

  • Minimum 1 – 3 years of relevant, progressive business experience with a proven track record of delivering results in a call centre environment.

  • Good working knowledge and experience in Collections preferred.

  • Post-Secondary education in related discipline preferred.

  • Ability to work in partnership with the broader team to drive business goals.

  • Technically grounded in MS Word applications.

  • A high level of individual initiative and ability to work with minimal direction.

  • Excellent interpersonal, presentation, verbal and written communication skills.

  • Must entail strong planning, strategic, organization, and problem-solving skills.

  • Aptitude for leadership, initiative, integrity, and strong attention to accuracy and detail.

  • Bilingual (English/French) is required.

System ID: 2016-1542

Job Type (EN): Contract

Job Industry (Choose up to 3 industries) (EN): Automotive - Sales, Dealers and Service

Career Level (EN): Entry Level, Experienced