Dynacare Director, Dynacare Mobile Services Health Professionals in Brampton, Ontario

As part of the Dynacare Mobile Services portfolio, there is a need for a position to focus on regulatory compliance requirements for contracted services of Health Professionals as well as internal quality compliance programs to ensure accuracy of reporting and client satisfaction.


  • Oversee the compliance program for recruitment of Health Professionals (HP), on-going compliance certification, internal quality programs for issue resolution.

  • Manage the HP liaisons teams for compliance to an effective training program, accreditation policies and associated quality control management for HP services, documentation errors/ issues and corrective actions

  • Manage HP Recruitment Manager to ensure compliance to HP contractor hiring practices.

  • Work with mobile services team to define, develop and implement new service offerings

  • Responsible for developing, maintaining and revising, as appropriate, company policies and procedures for general operation of the compliance program to ensure Canada Revenue Agency (CRA) compliance and to prevent illegal or improper conduct while managing the day-to-day operation of the program.

  • Ensure staff and HPs know and understand the policies.

  • Oversee compliance training in relevant areas

  • Consult with legal to resolve legal compliance issues or CRA investigations

  • Institute and maintain an effective compliance communication program for the organization

  • Act as a channel of communication to receive and direct major compliance issues for investigation and resolution

  • Collaborate with all departments (legal, HR, Operations, Management) for investigation and resolution.

  • Evaluate efficiency of quality process controls and improve them continuously

  • Provide reports to keep management informed of progress of compliance efforts

  • Participate in planning and annual budgeting process

  • Responsible for key performance requirements, escalation and continuous improvement processes

Must have:

  • Undergraduate degrees in business, science or related discipline required with 1-2 years industry experience in compliance management.

  • Broad knowledge of the healthcare industry and contractor compliance programs

  • Experience from working collaboratively and cross-functionally

  • Excellent communication skills, both written and verbal. Fluency in spoken and written English is required.

  • Strategic mindset to work effectively and to view issues from multiple perspectives.

  • Leadership, communication, partnering delegation and objective setting skills

  • Strong change agent who is solution oriented

  • Proven track record of people management including coaching, motivating and development planning.

  • Strong Presentation skills to effectively present information and respond to management, regulatory agencies and customers as necessary

  • Conflict management experience.

  • Ability to influence

Nice to have:

  • Verbal and written French communication skills

DNA of an Ideal Dynacare Employee

I make a difference in people’s lives. I am a caring, collaborative team-player who is passionate about quality and continuous improvement.

  • Caring - I demonstrate strong empathy and genuine concern for my colleagues, patients and customers

  • Collaborative Team Player - I know I play a key role in helping the Dynacare team achieve success. I am comfortable in a changing environment, and I can easily manage multiple priorities.

  • Passion for Quality and Continuous Improvement - I am always looking to learn and solve problems. I am detailed oriented, adaptable and find ways to make things better.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work.

At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. To apply for this position, you will be asked to submit your resume and complete the application process.

If your qualifications and experience fit with this position, we will contact you to learn more. We offer competitive pay and great benefits, along with the opportunity to grow and thrive with a dynamic, successful company. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.

Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement and fair treatment of all individuals. We believe that our diversity is our strength so we employ a diverse workforce and respect the needs of all our employees.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the Dynacare Accomodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.

System ID: 2016-2788

Job Type (EN): Full Time

Job Industry (Choose up to 3 industries) (EN): Healthcare - Biomedical and Biotechnology, Healthcare and Medical Services

Career Level (EN): Experienced