Hologic Field Service Engineer - British Columbia in British Columbia, Canada

Field Service Engineer - British Columbia (Job Number: 161670)

Description

Hologic is seeking a full-time Field Service Engineer (FSE) to be based in, or near Vancouver, British Columbia. This position is responsible for conducting advanced troubleshooting to repair, test and qualify Hologic’s cytology and /or molecular diagnostic automated instruments in labs & hospitals. This person will also schedule and manage preventive maintenance and work with OEM suppliers and vendors on quality issues. We are looking for candidates who have a strong combination of hands-on electronic equipment testing experience and top-notch customer service skills.

Duties & Responsibilities:

  • Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.

  • Provides 24/7 coverage to customers within 24 hours of notification.

  • Schedules and manages preventive maintenance and unscheduled visits to instrument sites.

  • Determines correct inventory levels of repair parts with supply lines.

  • Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.

  • Works with Product Application Engineers to resolve quality issues and advise of issues and developments.

  • Keep management advised of issues and developments.

  • Ensure instrumentation is in compliance with regulatory requirements and quality control standards.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:

  • Working knowledge of chemistry principles and chemical handling techniques.

  • Understanding of proper use and operation of electronic testing equipment.

  • Knowledge of inventory and procurement systems.

  • Ability to interface with internal and/or external customers.

  • Solid computer skills.

  • Time Management Skills

Education:

  • BS/BA degree or equivalent experience.

Experience:

  • 5+ years related experience with 2+years field experience and/or direct customer interaction

Additional Details:

  • This person will work out of a home based office

  • Position will require 100% travel

  • There will be on-call duties

  • Overnight stays could be 3 to 4 nights a week

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

Hologic, Inc. is proud to be an Equal Opportunity Employer & VEVRAA Federal Contractor

Primary Location: Canada-British Columbia

Organization: Diagnostic Field Service

Schedule: Full-time

Shift: Day Job

Travel:

Job Posting: Nov 21, 2016, 1:13:34 PM