Hologic Field Service Engineer - British Columbia in British Columbia, Canada
Field Service Engineer - British Columbia (Job Number: 161670)
Hologic is seeking a full-time Field Service Engineer (FSE) to be based in, or near Vancouver, British Columbia. This position is responsible for conducting advanced troubleshooting to repair, test and qualify Hologic’s cytology and /or molecular diagnostic automated instruments in labs & hospitals. This person will also schedule and manage preventive maintenance and work with OEM suppliers and vendors on quality issues. We are looking for candidates who have a strong combination of hands-on electronic equipment testing experience and top-notch customer service skills.
Duties & Responsibilities:
Conducts advanced troubleshooting to repair, test and qualify instruments located at assigned territory sites.
Provides 24/7 coverage to customers within 24 hours of notification.
Schedules and manages preventive maintenance and unscheduled visits to instrument sites.
Determines correct inventory levels of repair parts with supply lines.
Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed.
Works with Product Application Engineers to resolve quality issues and advise of issues and developments.
Keep management advised of issues and developments.
Ensure instrumentation is in compliance with regulatory requirements and quality control standards.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required:
Working knowledge of chemistry principles and chemical handling techniques.
Understanding of proper use and operation of electronic testing equipment.
Knowledge of inventory and procurement systems.
Ability to interface with internal and/or external customers.
Solid computer skills.
Time Management Skills
- BS/BA degree or equivalent experience.
- 5+ years related experience with 2+years field experience and/or direct customer interaction
This person will work out of a home based office
Position will require 100% travel
There will be on-call duties
Overnight stays could be 3 to 4 nights a week
Agency and Third Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer & VEVRAA Federal Contractor
Primary Location: Canada-British Columbia
Organization: Diagnostic Field Service
Shift: Day Job
Job Posting: Nov 21, 2016, 1:13:34 PM