Robert Half Office Team Supply Chain Customer Service Manager in Burlington, Ontario

Our client, a well-established manufacturing company in Burlington, is actively recruiting for a Customer Service Manager to join their team on a full-time basis. Reporting to the Commercial Director, the Customer Service Manager will be responsible for managing all aspects of their Customer Service Supply Chain department. In addition, the Customer Service Manager will be responsible for improving, developing, and maintaining the highest standard of customer service to their clients. Key responsibilities of the Customer Service Manager may include, but are not limited to: Analyze customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service Ensure all customer service activities support and strengthen the strategic objectives of the overall organization Maintain current technical skills and apply new knowledge to management tasks for the improvement of customer service activities Setting long and short term direction for each of their large customer accounts Motivate, coach and develop staff, ensuring weekly and monthly team metrics are achieved Identify opportunities to add value beyond problem resolution to relevant business areas (e.g., sales, marketing, product development, etc.) Partnering with other departments to help drive exceptional customer service Candidates must have completed a post-secondary Degree or Diploma, Supply Chain, or related field, and bring forward a minimum of 5 years' experience in a similar position. Working knowledge of SAP or Oracle, advanced Microsoft Office skills, experience managing a large customer team.

OfficeTeam is the world's leader in quickly matching skilled administrative professionals with temporary and temporary-to-full-time jobs. We offer job opportunities ranging from executive and administrative assistants to customer service representatives, receptionists and general office support. Our staffing managers connect with more than 100,000 hiring managers in North America every single week. In addition to free job search services, we provide access to free online skills training and a competitive benefits and compensation package.

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Req ID: 05010-0008931551

Functional Role: Customer Service

Country: Canada

State: ON

City: Burlington

Postal Code: L7L 6W1

Compensation: $65,000.00 to $75,000.00 per year

Requirements: The successful candidate will have supply chain or supply chain management experience, process development, strong communication and problem solving skills. In addition, the successful candidate will have a proven track record of being dedicated to excellence and high integrity, and will be able to work well both independently and in a team environment. Please email your resume to Alicia Myers at alicia.myers@officeteam.com referencing Customer Service Manager in the subject of your email if interested.