D + H Bilingual Registrations Clerk in Burnaby, British Columbia


At D+H, our incredible team of employees…

Embrace change

We’re flexible, ready to navigate through ambiguity with an open mind, and are energized by our fast-paced environment.

Are driven and motivated

We love a good challenge and are fueled by the opportunity to help shape our future.

Think Innovatively

The world is changing rapidly and we’re always looking for new ways to help our clients grow, compete and optimize their business.

Value Results and Relationships

D+H is a trusted partner to some of the world’s largest banks and corporations and our products are critical to their business. We believe in collaboration and teamwork to achieve the best results.

Your success story starts at D+H. For more information, visit dh.com


Reporting into the Team Lead of Registrations & BAS, the Bilingual Bank Act Securities Clerk is responsible for efficiently processing client requests (for Section 427 of Bank Act) across Canada. Client requests primarily include new registrations, cancellations and annual renewals. All registration activities must be conducted within the framework of the Service Level Agreements. The position requires the individual to possess good keyboarding skills, be comfortable working with computers multi-tasking between various applications and adapt to changing environments. The individual must also work well in a team environment and demonstrate a positive attitude towards co-workers, department and company.


  • Promptly respond to clients or suppliers verbally and in writing in a clear, courteous, professional manner. Participate in continuous improvement with focus on service excellence.

  • Accurately process client requests and billing of client requests. Adhere to client fee schedules and Government disbursements.

  • Use internal/external applications, monitor queues and process transactions within bench marked processing turnaround times and Service Level Agreements. Ensure all processes and procedures are followed. Process incoming mail and courier items. Maintain daily productivity reports. Participate in cross-training initiatives.

  • Provide assistance to co-workers and clients as required. Investigate, resolve and/or escalate issues. Identify opportunity for process improvements.

  • Perform daily tasks and duties adhering to processing standards while maintaining accuracy. Adhere to D+H policies, practices and company compliance.

Skills & Knowledge

  • Strong verbal and written communication skills in both French and English

  • Strong attention to detail with accurate typing of 50 wpm min

  • Ability to multi-task, problem solve, research and follow instructions

  • Ability to exercise appropriate analytical and judgement skills required in dealing with moderately complex procedures.

  • Ability to perform under pressure (operational changes, high volume and tight deadlines)

  • Basic knowledge of MS Office (Word, Excel & Outlook)

  • Ability to navigate through website content and various applications

  • 6:00 am – 2:30 pm Monday – Friday shift requirement, may change based on business needs

  • Target start date - January 3, 2017


Customer service and data entry experience knowledge from a financial institution an asset

Experience working in a fast-paced, performance based environment an asset


The above statements describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

D+H - Where Talent + Technology Inspire

D+H (TSX: DH) is a leading financial technology provider the world's financial institutions rely on every day to help them grow and succeed. At the heart of this success are our 5,500+ employees who are passionate about partnering with clients worldwide to create forward-thinking solutions that fit their needs. With annual revenues in excess of $1.5 billion, D+H is recognized as one of the world's top FinTech companies on IDC Financial Insights FinTech Rankings and American Banker's FinTech Forward rankings.