Electronic Arts, Inc Senior Engineering Manager, EAX Online Operations in Burnaby, British Columbia

Electronic Arts is home to a collaborative group of integrated marketing, engineering, web and digital services professionals who build meaningful relationships with players around the world across an expanding array of touch points. We strive to create personal, curated journeys that help EA deliver on its commitment to putting Players First.

EAX is our Digital Innovation team. We are seeking an operations technology leader to help create our infrastructure and build engineering platforms to support our innovation-focused development organization. We’re creating both the strategies and services to help gamers discover and access games, connect across all devices and reward them for their loyalty. Our goal is to figure out how to engage our 300 million users in new and groundbreaking ways. The future growth of EA is built on these strategies.

You will be responsible for introducing, designing, building and maintaining our enterprise scale infrastructure platform and build pipeline for existing services including Origin and EA Access as well as new services to come. Your success will come by providing technical leadership to two engineering teams and one incident/problem management team under the Online Operations group.

You’re an expert in operational best practices and efficient build pipelines. In addition to exceptional comprehension of operational best practices, you’re a technology leader who is passionate about growing the team with innovation and agility. You are willing to sell, drive and defend operational requirements and thrives in a highly collaborative and iterative/lean product environment

What you will be responsible for:

  • Collaborating with a product manager to build a vision and roadmap for the Online Operations teams

  • Prioritizing and building business case for engineering efficiency and continuous improvement roadmap items

  • Leading and making technology decisions to drive improvements in the quality, robustness and agility of our platform and services

  • Driving and supporting operational requirements and best practices throughout the development organization

  • Technical escalation point for the Online Operations teams

  • Defining effective metrics for measuring operations and release engineering health

  • Driving innovation by connecting with the industry community to introduce practical new technologies and trends along with industry best practices in the operations and release engineering space

  • Technical ownership and champion over continuous delivery capabilities

  • Liaising and bringing back best practices and learning from other EA teams to align and reduce duplication of efforts where appropriate

  • Mentoring and empowering engineering leads

  • Building, maintaining and evangelizing a platform to empower developers build and iterate quickly. This includes:

  • Infrastructure as code capabilities that the developers will use daily

  • Visualize service costs to empower developers with cost containment and efficiency

  • Systems to collect client and server performance statistics for developers to action on

  • Build systems

  • Continuous Integration environments

  • Deployment processes

What you will bring:

  • Working knowledge with AWS primitives

  • Working knowledge of Content Delivery Networks and their capabilities

  • A track record of building secure and resilient infrastructure and services

  • 5+ years experience with operations work on complex online systems

  • 2+ years experience in a leadership role (technical lead, team lead, manager)

  • Strong communication and collaboration skills

Want to learn more about EAX?

EAX is a high performing team within EA that manages a number of digital distribution and subscription products including EA Access. The EA Access Hub is a digital distribution application from Electronic Arts that allows users to purchase subscriptions and games specifically for console platforms. Users can stay connected to everything EA Access, take their pick of all the great games in The Vault and play as much as they want. In addition, they can put upcoming EA games to the test before the release date with exclusive Play First Trials.

EA Access Xbox hub and subscription service: www.ea.com/eaaccess

Origin client and subscription service: www.origin.com

EA is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status or veteran status. We will also consider for employment qualified applicants with criminal records in accordance with applicable law. LI-SR1