CompuCom Desktop Support Analyst in Calgary, Alberta

Overview:

The Desktop Support Analyst provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.The Analyst Level works on assignments of a moderate scope where ability to recognize deviation from accepted practice is required. Normally receives general instructions on routine work, detailed instructions on new assignments. Acts as liaison between customers and departments.

Please note client site is located in Fort McMurray


Responsibilities:

  • Installs, configures and troubleshoots desktop systems, workstations, servers and network

  • Maintains passwords, data integrity and file system security for the desktop environment

  • Communicates highly technical information to both technical and nontechnical personnel

  • Recommends hardware and software solutions, including new acquisitions and upgrades

  • May participate in development of information technology and infrastructure projects

  • May conduct training programs designed to educate an organization’s computer users about basic and specialized applications

  • May involve use of problem management databases and help desk system.

Qualifications:

  • Troubleshoots for systems with limited supervision

  • Acts as liaison between customers and departments

  • Requires 2-5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience.

  • Must possess A+ certificatio