Graycon SAIT Career Direction Student Applications (Fall 2016) in Calgary, Alberta

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Graycon Group, a division of Ricoh Canada, is an I.T. consulting firm that specializes in the design, implementation, and support of all I.T. Infrastructure and Networking systems.

Established in 1989 by Graycon’s President Douglas Gray as a summer job, Graycon has grown to support hundreds of small and medium organizations across Western Canada in various industries and sectors, such as: oil and gas, manufacturing, services, investment, construction, retail and many charitable and not-for-profit organizations.


Graycon is currently looking for a new Junior System Administrator who is enthusiastic, passionate, and prides themselves on resolving challenging business and technical issues in a system administrator role, for a wide variety of clients. Additionally our ideal candidate will be looking to take their career to the next level with a company that encourages growth and advancement. Working with a strong technical team of Grayconians you will be exposed to a wide variety of technology and client needs allowing you the opportunity to expand your knowledge quickly in a supportive, collaborative environment. The successful candidate will support our clients through various means including email and phone, while working with desktop, server, telephony and networking technologies.

  • As a single point of contact provide an extreme customer service experience for a wide variety of clients

  • Support clients by spanning Tier 1, 2 and 3 support responsibilities including engaging external partners or vendors to remediate client support needs

  • Share knowledge and provide assistance across clients as needed

  • Stay up to date on current and past incidents to maintain the highest levels of customer service

  • Work to improve infrastructure processes

  • Write technical materials as needed


  • You work effectively individually or as part of a team with great interpersonal and consulting skills

  • You have a minimum 3 years IT experience with an emphasis on Microsoft technologies

  • You have a solid proficiency with Microsoft Windows Server 2003, 2008, 2012 Standard and Small Business Server Editions; Active Directory; IIS and Exchange Server

  • You have experience configuring and troubleshooting Blackberry Enterprise and Professional Servers

  • You can configure and troubleshooting a variety of Antivirus, Antispam and Backup software packages

  • You know how to instal, configure and troubleshooting Microsoft Office products

  • You have experience configuring and troubleshooting network connectivity, including inspection of routers and firewalls

  • You have strong English language (oral and written) along with good organization skills

  • You have the ability to research and apply knowledge effectively

Additional skills and experience that would be beneficial in this role:

  • Previous experience working with Cisco telephony solutions and Apple computing products

  • Experience with Bomgar and Kaseya Remote Support Software or other current remote support tools

  • Current Microsoft, Cisco or Juniper certifications

  • Post-secondary technical education

Important attributes for joining our team:

  • Excellent communication and client service skills

  • Exceptional troubleshooting skills

  • Ability to quickly familiarize with client environments

  • Strong organizational skills with exceptional attention to detail

  • Ability to effectively work on multiple responsibilities simultaneously

  • Enjoys the changing demands of technology and embraces learning and expanding their knowledge


Yes, “Why Graycon"?

We’re a company that knows there is more to life than work that encourages you to lead a balanced lifestyle. Having fun, working hard, enjoying cool events, building our careers and futures, making a positive impact in our communities and being proud of our team and company are all the things that make up who we are at Graycon.

If you’re looking for a fun company environment that encourages learning with in-house training programs, shadowing experiences, and technical library then we have what you are looking for!

Add to that comprehensive health benefits with employer paid premiums; RRSP matching; a fitness benefit, a karma volunteer day each year and an open, collaborative, and supportive employee oriented environment.

At the Graycon Group, we’ve got big company opportunities with a small company feel. Are you ready to join us

ID: 2016-1196