CLEAResult Senior Program Manager in Calgary, Alberta
The Senior Program Manager will be responsible for achievement of all client-specified objectives and deliverables, as well as for making progress toward long-term client and CLEAResult goals.
The project will support delivery of electric and natural gas energy efficiency services to Residential and Commercial energy users in Western Canada.
This position supervises a staff of 5 – 15 people.
Responsible for delivering a successful energy efficiency program to the utility client according to the contract terms.
Identify, define, quantify, track and drive program deliverables, which may include KWh, GJ, GHG or other results
Developing a strategy to ensure successful program delivery
Tracking progress and adjusting strategies and tactics as necessary
Ensuring deliverables coming from supporting departments/groups meet the quality standards and are delivered on time
Responsible for managing client communications and relationships.
Take ownership of the client relationship at the program management level
Meet regularly with the client
Communicate through all appropriate channels to make sure the client is informed about and satisfied with our work
Producing client reporting
Identifying opportunities with client for expanded work and making presentations as appropriate
Resolving/escalating client issues
Responsible for supervising, managing, and developing program staff
Ensuring professional and leadership development of program staff
Monitoring and managing staff deliverables and tracking progress
Establishing and delivering annual staff development plans
Coaching, supporting, and disciplining staff as necessary
Responsible for delivering the program within the established budget
Submitting client invoices and following up on late payments
Managing to the budget
Experience with demand side management or energy efficiency program management; energy efficiency program development and management; typical residential and/or commercial end uses and efficiency measures; energy engineering; client service; relationship management; staff management.
Seven plus years’ experience managing energy efficiency programs or projects specifically in the residential or commercial sectors, or demonstrated ability to perform the work.
Interdisciplinary experience – proven work experience in technical, financial, and managerial responsibilities on energy and/or demand-side management projects and programs
Proficient in establishing job and work process flow
Detail oriented with the ability to multi task while consistently meeting deadlines and budget
Excellent verbal and written communication skills
Excellent listening skills
Customer service focus
A demonstrated ability to lead people and get results through others
Ability to perform short and long range planning
Excellent interpersonal skills
Excellent project and program management skills.
Excellent program, administration, and energy efficiency measure technical skills
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Job ID 2016-4234
Physical Job Location Calgary, Alberta