GE Senior Services Manager - Contract Performance Management in Calgary, Alberta

Job Number

2774872

Business

GE Oil & Gas

Business Segment

Oil & Gas Turbomachinery Solutions

About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Posted Position Title

Senior Services Manager - Contract Performance Management

Career Level

Experienced

Function

Services

Function Segment

Services Project Management

Location(s) Where Opening Is Available Canada

U.S. State, China or Canada Provinces

Alberta

City

Calgary

Postal Code

T2P 1G1

Relocation Assistance

No

Role Summary/Purpose

Senior Services Manager - Contract Performance Management will be required to work independently to manage long-term service agreements as well as transactional business. They will be co-located with their respective customers in Western Canada and be responsible for delivering high quality customer solutions including new products, outage planning, parts & repair delivery via project management tools

Essential Responsibilities

The role includes ownership of the customer relationship & ability to meet internal GE objectives. Additional responsibilities include, but are not limited to the following:

• Own project execution, including coordination of engineering, supply chain, procurement, repairs, shipping logistics, field execution of outage scope and performance demonstration

• Provide Project Leadership, effectively managing and facilitating cross-functional GE teams to ensure on time delivery, contract deliverables fulfillment, and margin attainment/ enhancement

• Actively identify, manage, and reduce project risks throughout the project life-cycle

• Actively participate in process initiatives and project reviews to drive risk mitigation, best practices/ lessons learned, and project execution excellence

• Provide contract administration for assigned proposals and contracts including customer interface, negotiations, preparation, and contract interpretation

• Participate and support the Margin Review process

• Provide TIL’s, NICs, SBs and ECN’s to the owner

• Respond to the customer’s technical inquiries

• Provide information and support for implementing conversion, modification, & upgrade opportunities

• Work with the owners O&M to optimize reliability and availability to increase the facility’s efficiency and profitability

• Build strong partnerships within the value chain organization, which will be extremely important to deliver high quality services

• Respond to forced outages

• Track, credit and invoice bonus and LD amounts

• Respond to warranty claims

• Responsible for Quality and EHS oversight on work performed at assigned customer sites

Qualifications/Requirements

• Degree in Engineering or Business Management

• At least 5 years’ experience in a similar role or Project Management/Site supervision with direct practice on the field managing people and resources.

• Strong knowledge of GE O&G organization and processes, with special focus on Contractual Services business model

• Leadership, initiative, autonomy and self-confidence

• Strong interpersonal, communication, influencing skills

• Strong can do and problem solving attitude

• Proven capability to drive cross-functional team remotely

• English fluency

Desired Characteristics

• Skilled at leading in a matrix organization; capable of influencing and leading cross functional team members despite limited authority

• Skilled Communicator; professional and tactful in oral and written communications with multiple GE functions/levels and with the Customer; applies good judgment on frequency and detail of communication

• Excellent planning and organizational skills

• Ability to effectively switch-task and manage multiple projects at the same time

• Ability to quickly respond to and manage project changes

• Ability to set realistic objectives, accurately appraise situations, detect risks and issues, and collaborate with GE internal teams and customer to find win-win solutions when issues arise

• Experience with interpreting or applying contract terms & conditions and binding agreements

• Understanding of GE financial processes, revenue recognition, costs, margin, and quarterly forecasting

• Understanding of project scheduling; ability to manage critical path activities to meet outage date

• Minimum of 5 years of experience in either commercial, sourcing, repair, Pipelines operation and maintenance or other adjacent role with Gas Turbine, Aeroderivitaves, Compressors and Power Turbines

• Ability and willingness to travel as needed