ADP Bilingual TLM Support Consultant in Dartmouth, Nova Scotia

Job Responsibilities:(Description)

POSITION SUMMARY: Resolve application and technical software and hardware questions for Time and Labour Management clients. Provide solutions that meet clients time sensitive deadlines to ensure payroll production is not impacted and client satisfaction is maintained and enhanced.

RESPONSIBILITIES

  • Provide application and technical solutions to clients for Workforce Now Time and Attendance and EzLabor software and data collection devices in an effective, successful and timely manner

  • Provide post-installation assistance over the phone to clients for system updates and enhancements

  • Detailed case logging in call tracking system for information on the client call, changes, actions and follow ups.

  • Resolve software application and data collection device issues by using remote communications software

  • Monitor all outstanding issues and follow up with assigned technical representative if call has been escalated

  • Interact with team members to update, advise and communicate any clients situations or requirements

  • Assist clients with database management utilities in order to provide database expansion and integrity checks were required

  • Identify value add opportunities based on clients' existing Time and Labor portfolio

  • Maintain knowledge and proficiency of new Time and Labor Management products as they are launched

  • As required, visit the client onsite to resolve issues

Experience, Skills, Academic

COMPETENCIES

Knowledge, Experience, and Skills:

Required:

  • Proven track record of delivering superior customer service

  • Strong PC skills. Aptitude to learn new software applications and operating environments

  • Excellent organizational and prioritization skills, ability to meet deadlines and attention to detail

  • Experience dealing with customers in both instructive and time critical situations

  • Excellent client communication and call management skills

  • General knowledge of at least one network environment such as Novell or Windows

  • Basic knowledge of the following; TCP/IP, Ethernet standards.

  • Analytical skills. Ability to identify trends and appropriate solutions

  • Demonstrated team player, detail oriented.

Preferred:

  • Previous experience with Time and Labour Management software an asset

  • Ability to communicate effectively in French and English considered an asset.

Note to Job Seekers

Please note that any offer of employment will be conditional upon a background check, including a criminal record check.

ADP Canada will recruit, select, orient, develop, and promote associates based on our strategic direction and our values. We have made a commitment to address barriers in our employment processes and are committed to providing accommodations for people with disabilities. If you require an accommodation, please contact our Canadian Head Office at 416-207-2900 and ask to speak to an ADP Canada Human Resource associate or email Canada.Accessibility@ADP.com.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

ADPCORE

LICAN

Requisition #: 91838

Job Title: Bilingual TLM Support Consultant

Country: Canada

State: Nova Scotia

City: Dartmouth

Employment Status: Full Time

Job Category: Client Service

Area of Interest: External Client Support

Locations: Canada, Halifax, NS