ADP GlobalView Payroll Manager in Dartmouth, Nova Scotia
The Payroll Production Lead is responsible for ensuring the Payroll Specialists are applying consistent methodologies and meeting GlobalView’s SLA. Ensure activities are performed in a manner that meets ADP and/or client requirements while adhering to ADP standards. As needed review and define methodologies or processes and ensure Payroll Specialists are trained following GV requirements, including Stellar Services.
Duties & Responsibilities:
Create, review, develop and communicate standards, processes that ensure ADP meets or exceed ADP contractual requirements within the groups and adhere to GlobalView & ISAE 3402 standards.
Review and deploy consistent DTPs
Ensure Payroll Validation Process is consistent and accordingly applied
Work closely with SSC Team Leads and HR in order to ensure Payroll Specialists are recruited and trained consistently according to GlobalView standards.
Ensure all Payroll Specialists have the appropriate training planned as defined in the job description (GV tools, Stellar Services, ticket management, core business processes, SLA awareness…).
Review training plans and advise Team Leads on consistent and ongoing improvement in coordination with Global Education Services.
Act as advisor whenever relevant in recruitment processes for Payroll Production
Identify Talent, work with Team Leads and HR ensuring appropriate development plans are created.
Monitor attrition to be aligned with GlobalView goals, if discrepancies exists propose corrective actions.
Monitor day to day operations to ensure Payroll Specialists perform in accordance to the defined role and meet our SLAs.
Monitor escalations for MS and COS clients and report to Team leads.
Effectively and consistently manage process changes (including roll out and communication).
Constantly monitor ticket responses (quality & SLAs). Ensure on going coordination :
With Application Support and Payroll Production process owners / leads (knowledge sharing, best practices, talent management, shared contribution to FAQs and KM database…)
With counterpart in Shared Service Center. (knowledge sharing, best practices)
Work with GES team, Subject matter experts and Team Leads to assure implementing training for country specifics and readiness for on boarding new clients.
Participate as required in cross regional activities, workshops etc. aiming at sharing and improving on current processes and practices.
Performs other related duties as assigned.
Experience, Skills, Academic
Education; Required Skills/Abilities:
Bachelor's Degree or Diploma/Equivalent in Education and Experience
Over 5 Years Payroll Processing experience
Managerial or Supervisory exprience; Manages workflow and assignments, Coaches without direct supervisory authority
Regularly Performs or Engages in responsibilities of those led
About ADP- Automatic Data Processing, Inc. (Nasdaq: ADP), with about $10 billion in revenues and about 570,000 clients, is one of the world's largest providers of business outsourcing solutions. Leveraging over 60 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source. ADP's easy-to-use solutions for employers provide superior value to companies of all types and sizes. ADP is also a leading provider of integrated computing solutions to auto, truck, motorcycle, marine, recreational vehicle, heavy manufacturing, and agricultural vehicle dealers throughout the world.
ADP Canada will recruit, select, orient, develop, and promote associates based on our strategic direction and our values. We have made a commitment to address barriers in our employment processes and are committed to providing accommodations for people with disabilities. If you require an accommodation, please contact our Canadian Head Office at 416-207-2900 and ask to speak to an ADP Canada Human Resource associate or email Canada.Accessibility@ADP.com.
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
Requisition #: 92030
Job Title: GlobalView Payroll Manager
State: Nova Scotia
Employment Status: Full Time
Job Category: Client Service
Area of Interest: Customer Service / Support
Locations: Canada, Dartmouth, NS