Town Shoes DSW: Senior Assistant Manager in Delta, British Columbia

DSW is searching for a Co-Manager to join our team!

Do you have a love affair with shoes? Looking for Passionate, Driven, Enthusiastic and Shoe Loving individuals to join our Management Team!

Our associates are what make us successful. Our culture is one in which we look to hire associates who exhibit our values of Honesty, Enthusiasm, Accountability and Respect. We reward and recognize our achievers, and we take pride in the difference our associates make. DSW is focused on providing customer service that’s passionate, friendly, helpful, and real. We’re looking for retail professionals who want to be a part of our unprecedented growth and share our vision for exceptional service. We value individuals who want a career working with a fast-growing, dynamic organization and who share our vision of becoming Canada’s Favourite Place for Shoes!

Key job accountabilities include but are not limited to:

  • Entrepreneurial drive, strong sales and customer service focus

  • A dedication to partner with head office executives to organize and oversee all store operations

  • A strong ability to maximize sales through strong merchandising and inventory management

  • Strong work ethic through a consistently high level of energy and focus with minimal direction from others

  • Experience mentoring associates in developing goals, creating meaningful work experiences, monitoring performance, and providing honest, constructive feedback

  • Communicates, manages and leads the execution of operational standards that are consistent with the brand image

  • Drives results and leads associates to achieve sales and service goals

  • Opens and closes store in rotation with management team.

  • Manages inventory control functions including shipping and receiving. Maintains Loss Prevention and Safety standards.

  • Performs other duties as assigned by the General Manager


  • Leads and follows through on processes related to product transfers, RTV, clearance merchandise, markdowns, damaged product and charge sends.

  • Plans and manages all inventory and pricing directives.

  • Utilizes the LP Assessment to ensure store compliance. Identifies opportunities and implements plans to course correct and train associates.

  • Oversees all “People” and time-keeping processes and ensures compliance. Thinks ahead and ensures store has the optimal amount of associates scheduled.

  • Creates a strategy and manages a plan for recruitment and logistical on-boarding, orientation and training of associates.

  • Identifies maintenance issues, makes requests and ensures resolution.


  • Ensures associates are trained and developed to implement company visual and brand standards.

  • Strategically plans and manages the movement of merchandise.

  • Thinks ahead and implements merchandise plans to respond to customer purchase trends.

  • Supervises Assistant Store Manager and associates in the training and consistent compliance of the Door 2 Floor process, brand standards and handling.

  • Identifies and communicates merchandise recommendations to the Store and District Managers.

  • Ensures sales floor integrity including weekly loading of the sales floor and maintenance of tagging standards. Plans and implements price adjustment and markdowns.

Desired Skills & Experience:

  • Strong background in customer service

  • Proven success in the achievement of sales and profitability targets

  • Positive and energetic team player with a strong leadership capability

  • Educational background: relevant post-secondary education

  • Minimum 3-5 years of experience in progressive retail management role

    A Successful Co Manager- Operations Enjoys:

  • FREE Shoes!

  • Generous merchandise discount

  • Flexible schedules

  • Health/Dental benefits and Life Insurance

  • Unlimited opportunity for growth

  • Competitive compensation plan designed to reward top performers

  • World Class training and development program

  • Open Door Policy and MUCH MORE!

If you love shoes as much as we do…APPLY NOW!

We would like to thank all Applicants for their interest in Town Shoes Limited. Only Applicants selected for an interview will be contacted. Town Shoes Limited is an equal opportunity employer. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process. We will work with Applicants to accommodate all accessibility needs.

System ID: 2016-4010