River Cree Resort & Casino Slot Host in Enoch, Alberta

Reporting to the Slot Floor Supervisor / Slot Shift Manager a Slot Ambassador will ensure they promote and maintain the utmost integrity and the highest caliber of customer service and respect to all the guests, associates, and AGLC personnel. Personalized customer service is the main focus of a Slot Host.

  • Consistently promote a positive, professional image of the property ensuring the guest is being provided with superior customer service

  • Serve as the first contact for a guest

  • Consistently demonstrate positive, effective communication skills and interaction with all levels of staff and Management

  • Work well in a progressive, team-oriented environment

  • Interact with customers to provide and process information with comping program

  • Adhering to policies and procedures outlined on the slot floor and practicing operational efficiencies

  • Maintains high visibility on the gaming floor to build and maintain relationships with frequent players

  • Making the customer feel pampered, elite and eager to return to the facility is the main duty of the position

  • The Slot Ambassador will maintain good relations with all guests and staff of all levels of the Resort upholding a team work experience

  • Administering hand pays and jackpots, bill exchanges with guests, machine maintenance; will include diagnosis of machine malfunctions, ticket game, and game diagnostics

  • Responsible for balancing assigned daily cash float, along with identifying and report counterfeit bills

  • Ensuring all slot operations are in compliance with AGLC terms and conditions

  • Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests

  • Support and communicate with all associates on the casino gaming floor

  • Daily execution of assigned operational goals and objectives

  • Ability to grasp instructions and adjust to changing conditions

  • A passion for excellent service and the organization’s vision with a commitment to learning what our customers' needs and wants are

  • Encourage mutual accountability in service and inspiring others

  • Willingness to discover opportunities to exceed the customer's expectations

  • Ensure the slot floor meets desired presentation for our guests, sections are clean and tidy throughout hours of operation.

  • Practices operational efficiencies

  • Actively promote and signup guests with the Casino’s Player’s Club Program

  • Maintains high visibility on the gaming floor to build and maintain relationships with frequent players

  • The Slot Ambassador follows the casino's procedures to resolve customer complaints and issues resolving within their means and in a manner that goes beyond what is expected

  • A Slot Ambassador primary responsibility is to build relationships with players in ways that enhance the customer service experience

  • A Slot Ambassador is also required to retain constantly changing information about shows and attractions for which they may be required to obtain tickets for guests

  • Maintain an updated AGLC gaming workers license

  • Any other duties as required

  • High School Diploma an asset

  • Must be able to register with AGLC

  • Excellent customer service skills

  • Basic math (counting currency)

  • Slot experience is an asset

  • Cash handling is a definite asset

We Offer:

  • Associate Referral Program (Earn extra $$$ for referring your friends!)

  • Benefits include: RRSP/NRSP (employer matching program), prescription drug coverage, dental, chiropractor,

physiotherapy, massage, vision, and life insurance

  • Subsidized associate dining room

  • Free parking

  • Free shuttle service from West Edmonton Mall

  • Company discounts including worldwide hotel/resort discounts.

  • An opportunity to be part of one of our company wide committees, including:

  • COS Task Force (Customer Service)

  • Community Committee

  • WHIP (Workplace Health Injury Prevention) Committee