Aon Corporation Personal Insurance Broker - Grande Prairie, AB (Job ID 2423476) in Grande Prairie, Alberta

Job Description

Aon Is Looking For A Personal Insurance Broker

As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Personal Insurance team within Aon Reed Stenhouse in Grande Prairie, AB. As a Personal Insurance Broker, you will report directly to the Personal Lines Team Lead.

Your Impact As A Personal Insurance Broker

Job Responsibilities:

  • Providing information to customers in response to customer inquiries on products/services, converting a high percentage to new sales opportunities;
  • Analyzing customer inquiries by providing information on products/services;
  • Matching customer needs to insurance company‚Äôs products/services;
  • Meeting established sales and service targets;
  • Generating new business opportunities by recommending products/services where appropriate;
  • Up-selling or cross-selling products/services to existing clients;
  • Updating customer records on computer system;
  • Contacting other departments to obtain information requested by customers i.e. claims;
  • Resolving customer concern/complaints within authority limits;
  • Providing post sales customer service (i.e. policy changes;
  • Reviewing coverage(s) and recommends changes as necessary;
  • Maintaining quality controls, checks work for accuracy;
  • Managing accounts receivable;
  • Processing documents, including customer letters and invoices (as needed or directed);
  • Referring complex/difficult customer complaints/inquiries to team leader or supervisor;
  • Maintaining general knowledge and understanding of all personal property and auto insurance products/services;
  • Providing telephone coverage support (as directed);
  • Performing other related duties as required.

You Bring Knowledge and Expertise

Required Experience:

  • Minimum two (2) to three (3) years of personal property and auto insurance experience required;
  • Experience working in an inbound and outbound call center type environment;
  • Ability to establish a rapport, assess and identify cross selling opportunities over the phone;
  • Excellent interpersonal, communication and presentation skills, both verbally and written;
  • Client focused and proven relationship building skills;
  • Ability to work collaboratively as a key member of a team and independently with minimum supervision;
  • Meticulous attention to detail, refined organizational skills and the ability to multi-task;
  • Proven ability to prioritize competing requirements and deadlines under pressure;
  • Must have strong computer skills and be proficient with the Microsoft Office Package.

Preferred Experience:

  • Three (3) to five (5) years of personal property and auto insurance is preferred;
  • Experience working with multiple insurers an asset;
  • Previous experience working in a high volume; production based environment an asset;
  • Functional knowledge of EPIC system is an asset.


  • Post-Secondary degree or a combination of education and equivalent years of industry experience;
  • General Insurance Level One (1) License required;
  • General Insurance Level Two (2) License preferred, or a willingness to obtain within 3 months;
  • Commitment to ongoing learning and professional development including insurance courses and certifications (i.e. Canadian Accredited Insurance Broker (CAIB) / Chartered Insurance Professional (CIP)).

We Offer You:

A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Our Colleague Experience:

From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day. They make a difference, work with the best, own their potential, and value one another. This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience.

About Aon:

Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Our more than 72,000 colleagues worldwide empower results for clients in over 120 countries with innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. To learn more visit

By applying for a position with Aon, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Aon's employment policies. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Aon is committed to a diverse workforce as an Employment Equity employer (Women, People with Disabilities, Aboriginal Peoples, and Visible Minorities).

DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Posted Date: 11/22/16

Category: Account Management / Brokerage / Insurance

Location: Canada, AB, Grande Prairie

Posted Date: 11/22/16