Stryker Technical Sales Representative, Orthopaedics, Edmonton in Hamilton, Canada

Requisition ID 17474BR

Job Title Technical Sales Representative, Orthopaedics, Edmonton

Group Orthopaedics

Division Reconstructive

Business Unit Canada

Business Function Sales

Country CANADA

City Hamilton

Employment Category Full Time

Percent Travel Required None

Shift 1st

About Stryker

Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Job Description / Information

The Technical Sales Representative acts as principal customer contact regarding technical product support and problem resolution. Provides expeditious, timely, and courteous handling of all customer questions and requests. Attends surgical cases, providing surgeons and operating room (O.R.) staff information on the technical features and proper use of Stryker Orthopaedic instruments and implants.

Individual Responsibilities:

• Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation

• Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.

Functional Responsibilities:

• Provide technical information on the use, application, and available training for products both prior to and during surgical procedures

• Document every call/incident (inquiry and complaint) and prepare reports regarding the product issues that are related to day-to-day activities

• Provide pre- and post-procedure support by organizing and inventorying products, instruments, etc

• Occasionally deliver kits to and from account

• Assist operations with returned goods resulting from field service issues

• Coordinate testing of returned product for maintenance and evaluation

• Handle requests for the return of the products related to stock adjustments and administrative processes, consistent with Company procedures and customer privileges

• With the assistance of the Sales Representative, address and/or resolve issues/problems that pertain to products, field application of product, or service to ensure superior account maintenance

• Advise and counsel customers on their product needs, as appropriate

• Assist customers in purchasing/leasing/consignment of product

• Provide assistance to sales representatives and operations, as dictated by business needs

• Maintain product and professional skills competence through training and other available means; participate in continuing education seminars and refresher product/instrumentation trainings on a periodic basis

• Effectively identify and troubleshoot instrument-related problems experienced by our customers both during and post-procedure

• Interact with various Stryker marketing and product development teams and with customers concerning products and product application

• Act as technical liaison with Stryker manufacturing partners

• Other duties as assigned by Manager

Minimum Qualifications

Knowledge & Skill Requirements

• Excellent interpersonal, analytical, and organizational skills

• Strong interpersonal and communication skills for individual and group communication

• Must be self-motivated, self-reliant and able to work with little supervision

• Hospital department, Operating room experience and demonstrated knowledge of anatomy, surgical procedures, and techniques

• Must have near vision acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity

• Must be able to generate and explain detailed forecasts, guidelines, and procedures

• Must be able to analyze non-routine product issues using independent judgment

• Respects patient confidentiality

Education & Qualifications

• Post-Secondary Education Required or University Degree Preferred

• Related experience in the field of Orthopaedic procedures preferred

• Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered

All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker is an EO employer – M/F/Veteran/Disability