Kingston Economic Development Corporation Account Advisor, CARE in Kingston, Ontario

Account Advisor, CARE

Job title: Account Advisor, CARE Organization: PrintFleet Inc. Location: Kingston, Ontario, Canada Status: Full-time, Permanent

Posting End Date: November 20, 2016

Job Start Date: November 28, 2016 Salary: Negotiable

PrintFleet is at the heart of the global imaging and printing supply chain. Our technology and platform drives the integrated imaging integrated supply chain through partnerships with the who's who of imaging device industry.

PrintFleet's industry-leading family of print management solutions range from simple rapid assessment to advanced, managed services offering unparalleled agnostic data collection, data integrity and back end support. Available in multiple languages, PrintFleet solutions empower OEMs, dealers and distributors in over 100 countries to sustain rich customer relationships through creating exceptional value for their clients.

Why Choose PrintFleet?

Our employees enjoy competitive salaries, professional development, continuing education, benefits, global opportunities and more. In addition, you will be working with industry leaders, gaining hands on experience working collaboratively with development, sales and marketing teams.

What We Look For:

  • Excellent written and verbal communication skills in English

  • Strong ability to work as a part of a team and independently

  • A self-starter, eager to learn and driven to succeed

  • Ability to relate in a professional, courteous, calm and friendly manner to a diverse clientele

  • Ability to work well under pressure

  • Strong initiative

  • Professional working attitude

  • Strong time management with the ability to prioritize

  • Experience in providing customer service, ideally in an Account Management role

  • Previous experience of working in a customer facing environment utilizing teleconferencing tools (Skype, GoToMeeting, etc.)

  • Ability to conduct root cause analysis and resolve customer concerns in timely manner

  • Knowledge of:

  • Windows Operating Systems

  • MS Office suite (Word, Excel, Power Point, Outlook)

  • Salesforce and/or other CRM tools

  • Web based browsers

Additional languages preferred

Responsibilities:

  • Enabling and supporting assigned account revenue growth

  • Resolving customer issues (administrative, billing, and operational)

  • Providing process support to, and sharing best practices with customers and internal departments

  • Identifying, supporting, driving customer development opportunities

  • Be first point of contact with assigned accounts and for non-technical support related queries, effectively facilitating cross-functional problem resolution as required

  • Build rapport with customers and promote awareness of PrintFleet solutions, discover growth opportunities, and meet growth objectives

  • Monitor, record and track license utilization and other statistics to effectively manage accounts

  • Ensure all support needs of customers are met, going “above and beyond” to ensure satisfaction

  • Work collaboratively with Sales and Technical Support organization to ensure customers are working with the latest PrintFleet solutions

  • Follow up with Technical Support and communicate resolutions/status and action items as appropriate

  • Support migration projects from one solution to another, as needed

  • Work with Sales and Marketing personnel to create and deliver user training presentations that match PrintFleet's solutions with the clients' identified needs, issues, and objectives

  • Provide on-going support to clients through teleconferences, presentations, and software demonstrations

  • Communicate software updates and follow up regarding DCA installations and client assessments

  • Perform other job related duties as reasonably assigned

  • Monday to Friday with occasional weekends as required

  • Document customer interactions in Salesforce for tracking and support of sales-lead customer development efforts

  • Review and follow up on billings

  • Training on system components and sharing Best Practices to ensure optimal experience

  • Configuration and Implementation of Data Collection Agent and PFE Enterprise Solutions

  • Apply relevant updates to various product lines

  • Report and track bugs

  • Ensure that customers are kept up to date at all times

  • Answer customers questions

  • Provide pre-sales technical support

  • Distributing customer support materials to clients, including new user guides, technical documentation, requirements documents, etc.

  • Other duties as required and assigned

  • Education and Experience:

  • 5+ years of experience in the field or in a related area

  • Completed Post-Secondary education, preferably in Business Administration or related field, or equivalent combination of education and experience

  • Preference will be given to applicants who also have the following qualifications:

  • Previous Sales, Account Management or Technical Support experience

  • Knowledge of Print/Copy experience

  • Demonstrated time management and project management skills

  • Experience with laser printers, copiers, and other imaging devicesTo apply to this position, please send a Cover Letter and Resume to careers@printfleet.com.

  • Job Type (EN): Full Time

Job Industry (Choose up to 3 industries) (EN): Business and Professional Services

Career Level (EN): Experienced

Closing Date: Posted Until Filled