CSC Associate Field Technician in KITCHENER, Canada
Provides basic troubleshooting assistance and ticket resolution for personal computer users.
Essential Job Functions * Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs. * Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors. * Recommends hardware solutions regarding personal computers in assigned areas. * Assists with computer studies, projects, and implementation of policies throughout area of assignment. * Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
Basic Qualifications * High school diploma or G.E.D. * Seven or more years of field support experience * Experience working with the company's hardware, software and equipment products * Experience working with customer technology and support requirements
Other Qualifications * Good interpersonal skills to work with customers and other unit personnel * Good analytical and problem solving skills * Good communication skills * Good time management and organizational skills * Ability to resolve hardware and equipment problems * Willingness to travel
Job: *Technical Support Services
Title: Associate Field Technician
Requisition ID: 1600JY7