AECOM Dispatcher - Temp in Lloydminster, Alberta

Requisition/Vacancy No. 147516BR

Position Title Dispatcher - Temp

Job Category Program and Project Management

Business Line Oil + Gas

Country Canada

State/Province/Region CAN - Alberta

City Lloydminster

Why Choose AECOM? AECOM is a premier, fully integrated professional and technical services firm positioned to design, build, finance and operate infrastructure assets around the world for public- and private-sector clients. With nearly 100,000 employees — including architects, engineers, designers, planners, scientists and management and construction services professionals — serving clients in over 150 countries around the world, AECOM is ranked as the #1 engineering design firm by revenue in Engineering News-Record magazine’s annual industry rankings, and has been recognized by Fortune magazine as a World’s Most Admired Company. The firm is a leader in all of the key markets that it serves, including transportation, facilities, environmental, energy, oil and gas, water, high-rise buildings and government. AECOM provides a blend of global reach, local knowledge, innovation and technical excellence in delivering customized and creative solutions that meet the needs of clients’ projects. A Fortune 500 firm, AECOM companies, including URS Corporation and Hunt Construction Group, have annual revenue of approximately $19 billion. More information on AECOM and its services can be found at

About the Business Line

Oil + Gas

We offer extensive global experience in upstream, midstream, downstream, marketing and distribution, and alternative energy segments serving the entire lifecycle of oil and gas company assets. Our expertise in providing the full range of mission-critical services is sought after by private-sector and national/state-owned oil and gas companies.

Job Summary

AECOM is seeking a Dispatcher Fluid Hall to be based in our Lloydminster, Alberta location.

This position isresponsible for receiving telephone, email and/or radio requests for equipment and/or services to meet clients' needs while ensuring maximum operating efficiency with minimal cost to company. She/he schedules work orders and dispatches the appropriate field personnel via radio, telephone or computer aided dispatch systems. Shift work is required including holidays and weekends, and some evenings being on-call. She/he is also responsible for effectively training new Dispatchers entering the organization.

May include the following responsibilities:

  • Ensuring that company as well as customer policies and guidelines are followed.

  • Receive requests for service via radio or telephone and assign ticket numbers from JDE.

  • Decide the relative priority of requests for service. Complete daily utilization reports and subsequent data entry into Excel spreadsheets.

  • Coordinate pressure, vacuum, flush by, turnaround and chemical cleaning services to ensure the efficient and continuous operation of revenue producing trucks.

  • Coordinate winch tractor, bed truck, picker truck services to ensure the efficient and continuous operation of revenue producing trucks.

  • Allocate/Dispatch field personnel according to written schedules, work orders or protocols. Using knowledge of Alberta and Saskatchewan locations, provide directions to field personnel including work order numbers, geographic location and type or service to be performed. Maintain contact to send further information about traffic problems, including construction areas, accidents, weather conditions and other hazards to ensure safety of the unit.

  • Prepare daily work schedules and runs. Monitor workloads of field personnel through records and call logs.

  • Determine the cause of improper resources allocation or client service issues and report to supervisor.

  • Train new employees who enter the organization in the correct procedure for dispatch via-on-the-job training.

  • Create work order for Time and Pay Entry.

  • Working with Field Coordinators as a team is imperative to ensure maximum utilization of our equipment.

Minimum Requirements

  • High School Diploma or equivalent.

  • Expert knowledge of the geographical area in which they work.

Preferred Qualifications

Previous experience and/or knowledge in the oilfield industry, specifically dispatching would be an asset.

What We Offer

AECOM is a place where you can put your innovative thinking and business skills into high gear and work alongside other highly intelligent and motivated people. It's a place where you can apply your skills to some of the world's most challenging, interesting, and meaningful projects worldwide. It's a place that values the diversity of our areas of practice and our people. It's what makes AECOM a great place to work and grow. AECOM is an Equal Opportunity Employer.