IBM Asset Management Support Engineer in LONDON, Ontario

IBM and its clients are ushering in a new cognitive era. IBM Watson IoT extends the power of cognitive computing to the billions of connected devices, sensors and systems that comprise the IoT. Why? Because IoT is testing the limits of programmable computing, and Cognitive IoT is how we will overcome those limits. It is how we will accomplish the transformational outcomes we know are both possible and necessary—from operational efficiency to customer experience to industry disruption. As an Asset Management support engineer, you will be responsible for providing L2 techical support of Maximo Enterprise Asset Management. Specific Responsibilities Include:

  • Develop, document and communicate actions plans to clients and IBM teams as appropriate

  • Look for avenues to recommend/or implement new solutions or improvements to existing technical support tools, procedures or processes

  • Participate in Department objectives such as building the knowledge base (writing technical tips and social media contributions), improving service ability, mentoring team members and contributing to high customer satisfaction

The ideal candidate will have the opportunity to work on a fast growing product involving many technologies: Maximo, ERI, Mobile platforms, Watson Analytics etc... The product set is experiencing major investment with unlimited opportunities to grow very valuable skills in the marketplace. If you are a team player who would thrive working with in-person and global team members in L2/L3 support and development, ar able to balance many work items at one time and are very customer oriented with a passion for solving problems, then this may be the opportunity for you.IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.This role will involve working with technology that is covered by embargo Export Regulations. If you are a Foreign National from any of the following embargoed countries (Cuba, Iran, North Korea, Sudan, and Syria) on a work permit, you are not eligible for employment in this position

  • 1 years experience working in a customer support organization

  • 1 years experience working with customers/business partners to solve technical problems and ensure success with the Maximo product set

  • Solid customer service skills with emphasis on listening, written and verbal communication skills

  • Ability to handle multiple customer situations concurrently and to prioritize to ensure timely and accurate responses to customer inquiries

Internet Of Things