Wyndham Worldwide Night Audit/Guest Services Agent - Part-Time - Ivey Spencer Leadership Centre in London, Ontario

Night Audit/Guest Services Agent - Part-Time - Ivey Spencer Leadership Centre


As the world’s largest hotel company, and a leading player in the global hospitality industry, Wyndham Hotel Group boasts 7,500 hotels and 15 brands in 70 countries—all supported by more than 7,000 associates on six continents. And we know our success is attributable to our associates, a bright, talented and diverse group of individuals who embrace our signature Count On Me! service culture and have a passion for excellence. To learn more visit us athttp://www.wyndhamworldwide.com.

As Southwestern Ontario’s only IACC approved conference hotel, this historic London hotel is situated on 30 acres provides ample conference space and the best destination for meetings. Retreat to Ivey Spencer Leadership Centre , a distinctive meeting and conference hotel experience that is sure to nourish the mind, body and spirit. The London Ontario centre offers a variety of leisure, wedding and meetings packages to suit your personal style

Job Description

Wyndham Hotel Group is searching for a Part-Time Night Audit/Guest Services Agent to work at our beautiful Ivey Spencer Leadership Centre property in London, Ontario . This position is responsible for overseeing the Front Desk during the overnight shift (11 pm – 7 am) as well as providing quality guest services that include registration and check-out, PBX operations, mail and message service.

Responsibilities will include but not be limited to:

  • Check Front Desk account records for accuracy, verifies all account postings and balances of the day

  • Complete a daily shift audit and balance all account settlements, charges, etc. and provide financial information on the hotel's operational performance for the day

  • Track room revenue, occupancy percentages and other relevant Front Desk operating statisticsCompute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephoneOversee all cash/credit card transactions and maintain a personal bank. Must understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policiesGenerate reports for Front Desk and Housekeeping as necessary.Establish and secure proper credit between the property and the guest.Greet guests in a friendly and warm manner; perform guest check-in and check-out; solve guest-related problems within scope of responsibility.

  • Enter data into computer, including posting miscellaneous charges and entering wake-up call requests into PBX system.Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and directions.May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests.Answer phones and relay messages to guests and associates; direct telephone calls, internal and external, to the proper party.Send/receive faxes that come in to the front fax machine; ensure that incoming faxes are delivered to the appropriate recipient.Perform other duties, as assigned


Basic Qualifications

  • Minimum High School Diploma or equivalent.

  • One year minimum job related experience required, preferably within a front desk or customer service role.

  • Valid, clean driver’s license.

  • Computer literate: Strong proficiency in MS Office (Outlook, Word, Excel, Power Point. Adaptable to learning new and customized software programs

  • Proficiency in oral and written communication skills in English

  • Must be able to work overnight shift (11 pm – 7 am), weekends, holidays, and special events, as needed.

  • Must have employment eligibility in Canada

Preferred Qualifications

  • Adept at managing fast paced environment and putting people at ease.

  • Warm, personable and energetic demeanor with professional and pleasant phone manner.

  • Comfortable interfacing with a diverse group of individuals.

  • Exceptional oral and written communication skills in English.

  • Ability to prioritize, identify problems, and seek solutions and follow up and follow through with a variety of tasks.

  • Projects a professional and polished image that inspires confidence and trust. Must be able to abide by the company appearance standards and compliance with the designated uniform.

  • Dedicated to exceeding service standards and providing services and standards to the highest caliber.

  • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

Physical requirements

  • Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.

  • Must be able to lift up to 50 lbs.

  • Frequently is required to talk or hear.

Wyndham Hotel Group is proud to be an Equal Opportunity Employer supporting diversity in all of our business practices.

We are proud to provide employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs.

Job: Guest Services

Primary Location: Canada-Ontario-London

Employee Status: Regular

Schedule: Part-time

Organization: Wyndham Hotel Group - Wyndham Hotel Management

Job Posting: Nov 23, 2016, 9:52:57 AM

Requisition ID: 1616699