IBM Infosphere Change Data Capture Support Analyst - Intern (Markham, ON) in MARKHAM, Ontario

IBM is a globally integrated technology and consulting company headquartered in Armonk, New York. With operations in more than 170 countries, IBM attracts and retains some of the world's most talented people to help solve problems and provide an edge for businesses, governments and non-profits.Today, IBM is focused on five growth initiatives - Cloud, Big Data and Analytics, Mobile, Social Business and Security. IBMers are working with customers around the world to apply the company's business consulting, technology and Research & Development expertise to enable systems of engagement that deliver dynamic insights for businesses and governments worldwide. The following student position is a part of IBM Canada's EPIC (Employment Pathways to Interns & Co-ops) Student Program. This position is only open to students registered in a Canadian University or College program, who have completed a minimum of 2 years of their degree or diploma program, and who must be returning to full-time study upon the completion of the temporary IBM work term. *This Student Position resides in Markham, Ontario and is a 16 (internship) month work term commencing May, 2017. What IBM Offers You?

  • Work directly on product and services that affect our clients, while having access to cutting edge software technology

  • Work on projects which are challenging and rewarding

  • A business causal dress code and flexible work hours, to ensure work-life balance

  • Access to Future Blue - IBM’s large student community that provides networking opportunities, sporting and social events.

    It is a mandatory requirement for students to apply online at www.ibm.com/jobs including a (1) cover letter, (2) resume, and (3) official or unofficial transcripts. The following job responsibilities for Infosphere Change Data Capture Support Analyst include:

  • Performing and enabling remote technical support of IBM’s software solutions.

  • Provide software product support by advising and guiding clients on technical decisions in the use of InfoSphere Change Data Capture products

  • Identify and effectively use available resources to resolve questions or problems related to product installation, configuration, utilization, functionality, updates, compatibility, or performance, across multiple platforms, databases and network infrastructure.

  • Utilize technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution.

  • Communicate action plans to the customer or IBM representative as appropriate

  • Experience with one or more of the following operating systems: Windows, Linux, iSeries, Z/OS

  • Working knowledge of one or more of the following Databases: DB2 LUW, DB2 for I, DB2 for Z, MS SQL Server, Oracle

  • Experience with Windows and/or Linux operating systems

  • Demonstrates verbal and written communications skills

  • Co-op or internship program enrollment is mandatory

Analytics Development