AmerisourceBergen Corporation Customer Service Representative - Cubixx in MILTON, Canada
Title: Customer Service Representative - Cubixx Location: Canada-Ontario-Milton Job Number: 00001GJ6
Reporting to the Customer Service Manager, the Customer Service Representative - Cubixx will be responsible for managing the Cubixx Drug Inventory ordering process, monitoring the inventory thresholds, and coordinating shipments. Additionally, based on Cubixx demand levels, they will also be responsible for supporting the 3PL and/or Wholesale Customer service teams with their responsibilities (i.e. taking incoming calls, taking and completing client and pharmacy orders, and answering client inquiries) with the highest degree of courtesy and professionalism. The Customer Service Representative – Cubixx will communicate with both our English and French speaking clients using telephone, fax and computer systems.
PRIMARY DUTIES AND RESPONSIBILITIES:
Monitor the Cubixx web site for low inventory levels Create and execute Cubixx replenishment orders Ensure that all Cubixx orders are shipped as per instructions. Monitor warehouse inventory levels of the Cubixx SKU’s, ensuring that restocking orders are placed appropriately. Track shipped orders to ensure they have been received at the destination and have been placed in the Cubixx fridges as intended Update inventory reconciliation reports and data tracking sheets on all Cubixx usage. Monitor the various Cubixx email addresses for physician restocking requests Work closely with the Cubixx support staff in the launch of new Cubixx sites Provide on call support for Cubixx alarms as part of the overall Cubixx support team Work closely with the ASD Healthcare Cubixx support team to ensure the functionality of the Cubixx system is operating as expected. Provide assistance to the Warehouse and/or 3PL Customer Service Representatives, processing orders received via fax, e-mail and phone on a daily basis and providing confirmation when requested; processing pick tickets through the ERP System selecting the appropriate carrier ensuring timely delivery; and maintaining accurate information regarding backorders. Communicate with multiple external and internal customers Adhere to all procedures and work instructions in performing the job Communicate with various internal departments on a regular basis for customer/product related issues, including backorders, emergency shipments, customer account status, invoices, returns processing etc. Responsible for providing customers and clients with accurate answers to questions and complaints regarding shipments and services in a courteous manner and escalates issues to the appropriate person as required. Responsible for customer account setup and customer file maintenance Makes suggestions and recommendations to the Supervisor/Manager in an effort to continually improve customer service operations The Customer Service Representative will also be assigned other duties and tasks as required from time to time. Qualifications: EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Post-secondary education or equivalent in a related discipline; 0-2 years’ experience in a customer service role;
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Strong work ethic, sense of responsibility, high level of attention to detail; Proactive customer focus; Ability to work in a team and independently as well as with minimal supervision; Ability to multi-task in a fast paced environment; Self-starter, efficient, organized; Capable of consistently producing high quality work under pressure and in a timely fashion; Excellent skills in utilizing spreadsheets (Excel) Strong proficiency in Microsoft applications (Outlook, Word, Internet Explorer, PowerPoint); Strong proficiency in order entry systems; Excellent problem solving ability; and Mandatory ability to communicate clearly in English and French required. Job: Sales Jobs