T. D. Williamson, Inc. Manager, Field Operations in Milton, Ontario

Mission: Manage and develop HT&P services operations in accordance with internal standards and the customer requirements, from first client enquiry until the successful job is completed and invoice paid.

Accountabilities:

Organization and supervision of HT&P field operations:

  • Manages and oversees all services projects to maintain schedules to meet with customer requirements,

  • Identifies resources, assigns individual responsibilities and schedules field service work & technicians, makes tracking and progress reporting to job completion,

  • Ensures all shop activities are properly performed according to the intervention planning and takes final decision relative to shop activities if required,

  • Monitors the use of contractors to ensure the project execution in accordance with project scope,

  • Ensures HT&P technician has the required certifications/skills to execute the assigned operations and provides technical support to technicians when required,

  • Supervises the execution of assigned HT&P project in accordance with the signed client contracts;

Service center management:

  • Develops and achieves the annual operating plan in line with corporate and regional goals and objectives,

  • Analyzes and appraises the effectiveness of the operations to ensure that established objectives are met, corporate policies observed, and prompt corrective action taken if necessary,

  • For services quoted and delivered locally, makes sure that engineering, technical and quality assurance programs for services comply with TDW and customer’s quality standards,

  • Coaches and trains the Field Technicians on site to ensure safe services performances in compliance with TDW standards and applicable HSE rules,

  • Actively participates to FPR procedures and activities;

Project management:

  • Manages larger (wide scope) projects in which bundled services are to be applied and/or subcontractors are involved,

  • Manages Multi-Year Contracts (or Frame Agreements),

  • Coordinates communication with all stakeholders and ensures achievement of our goals in terms of quality, revenue, margin, customer satisfaction and operational excellence;

Safety management:

  • Supports maintaining VCA/ISO certification and takes all appropriate actions to ensure adherence to customers’ QHSE requests,

  • Drives that group policies are followed and supports that requested reports on QHSE performance are provided.

Team management:

  • Coordination with the Sales Managers, and Regional Manager,

  • Works in coordination with the different centers of excellence as required by the business,

  • Develops good relationships with internal colleagues, vendors, subcontractors and customers.

  • Selects, evaluates, motivates and develops employees to ensure a qualified workforce necessary to meet company objectives, wile complying with local employment guidelines,

  • Sets personal objectives, provides fair and constructive feedback, assesses accurately employee performance, training needs, areas for improvement and possibility of future growth within the organization, and ensures training & development needs are addressed,

  • Develops a positive team dynamics to ensure high performance,

  • Leads the continuous improvement process in his team.

Knowledge, skills & abilities required:

  • Degree in business, engineering or similar or equivalent, combined with min 10 years of diversified international business-related experience, preferably in a service centre, including at management level,

  • Fluent in English is required, French bilingual is an asset,

  • Good communications and interpersonal skills,

  • Strong organizational skills,

  • Some travel to western Canada and the USA may be required for this position.

Posting Title: Manager, Field Operations

Position ID: Position-15416