T. D. Williamson, Inc. Manager, Field Operations in Milton, Ontario
Mission: Manage and develop HT&P services operations in accordance with internal standards and the customer requirements, from first client enquiry until the successful job is completed and invoice paid.
Organization and supervision of HT&P field operations:
Manages and oversees all services projects to maintain schedules to meet with customer requirements,
Identifies resources, assigns individual responsibilities and schedules field service work & technicians, makes tracking and progress reporting to job completion,
Ensures all shop activities are properly performed according to the intervention planning and takes final decision relative to shop activities if required,
Monitors the use of contractors to ensure the project execution in accordance with project scope,
Ensures HT&P technician has the required certifications/skills to execute the assigned operations and provides technical support to technicians when required,
Supervises the execution of assigned HT&P project in accordance with the signed client contracts;
Service center management:
Develops and achieves the annual operating plan in line with corporate and regional goals and objectives,
Analyzes and appraises the effectiveness of the operations to ensure that established objectives are met, corporate policies observed, and prompt corrective action taken if necessary,
For services quoted and delivered locally, makes sure that engineering, technical and quality assurance programs for services comply with TDW and customer’s quality standards,
Coaches and trains the Field Technicians on site to ensure safe services performances in compliance with TDW standards and applicable HSE rules,
Actively participates to FPR procedures and activities;
Manages larger (wide scope) projects in which bundled services are to be applied and/or subcontractors are involved,
Manages Multi-Year Contracts (or Frame Agreements),
Coordinates communication with all stakeholders and ensures achievement of our goals in terms of quality, revenue, margin, customer satisfaction and operational excellence;
Supports maintaining VCA/ISO certification and takes all appropriate actions to ensure adherence to customers’ QHSE requests,
Drives that group policies are followed and supports that requested reports on QHSE performance are provided.
Coordination with the Sales Managers, and Regional Manager,
Works in coordination with the different centers of excellence as required by the business,
Develops good relationships with internal colleagues, vendors, subcontractors and customers.
Selects, evaluates, motivates and develops employees to ensure a qualified workforce necessary to meet company objectives, wile complying with local employment guidelines,
Sets personal objectives, provides fair and constructive feedback, assesses accurately employee performance, training needs, areas for improvement and possibility of future growth within the organization, and ensures training & development needs are addressed,
Develops a positive team dynamics to ensure high performance,
Leads the continuous improvement process in his team.
Knowledge, skills & abilities required:
Degree in business, engineering or similar or equivalent, combined with min 10 years of diversified international business-related experience, preferably in a service centre, including at management level,
Fluent in English is required, French bilingual is an asset,
Good communications and interpersonal skills,
Strong organizational skills,
Some travel to western Canada and the USA may be required for this position.
Posting Title: Manager, Field Operations
Position ID: Position-15416