BD (Becton, Dickinson and Company) CDN - Molecular Applications Specialist in Mississauga, Canada
The Molecular Applications Specialist is primarily responsible for providing comprehensive training, technical support and troubleshooting to users for BD molecular technologies (BD MAX & BD Viper).
This position acts as a technical liaison to customers developing assay on the BD MAX platform.
They will work with customers to assist in the development and migration of their assays to the BD MAX platform.
The incumbent is responsible for knowledge transfer to support product launches and for providing training and support to Sales and Marketing.
This position must maintain a strong linkage with the Open Systems Group in R&D to collaborate as required during assay development
Duties & Responsibilities:
Support business development to enhance Open System (OS) user relationships and satisfaction.
Train and support users on the BD molecular technologies (BD MAX & BD Viper).
In collaboration with Marketing, develop and maintain an OS users KOL/Users network.
Help OS users develop work plans, troubleshoot and assist in migration and optimization of their assays.
Engage 2ndlevel support to troubleshoot issues resulting from new sample types, targets, multiplex, LOD, and other factors associated with new assays.
Participate as a member of the Product/Technology roadmap team to help align direction and prioritization of assay development.
Develop implementation plans to ensure efficient management of resources and activities to accelerate the adoption of BD technology.
Provide regular summary reports detailing progress in LDT assay development and subsequent tracking of assay performance in clinical use.
Collaborate with Lean Consultant & Project Managers on-site as required.
Perform special projects as requested which contribute to business growth strategies.
Knowledge & Skills:
Knowledge of the Molecular laboratories processes and techniques.
Strong communication skills (written and verbal) including strong computer skills (Microsoft Office, internet, etc.).
Demonstrated excellent interpersonal skills, solid organizational / prioritization skills and a passion for providing excellent service.
Ability to demonstrate experience with project management and change management initiatives.
Ability to multi-task and be adaptable to changing business environment(s).
Strong problem solving skills with attention to detail.
Strong knowledge of molecular assay development processes and techniques.
Comfortable working in a cross functional dynamic team environment.
Ability to work independently and as part of a team.
Education & Experience:
BSc. in Molecular Biology, Microbiology or Medical Technology.
Minimum of 2 years of experience designing and/or developing molecular diagnostic assays.
Minimum of 2 years of experience interacting and partnering with customers.
Experience in design and validation of experimental protocols desired.
Job: Sales, Sales Support & Services
Requisition ID: SAL0041T