McKesson Manager, Clinical Programs in Mississauga, Canada
McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 17 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all. At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.
The Manager, Medical Information and Clinical Support oversees the execution of operational aspects of all Medical Information programs conducted by McKesson Specialty and provides oversight and technical direction to field based nursing staffSpecific Responsibilities Duties and responsibilities generally include but are not limited to:• Provide support to the team including coaching, mentoring on technical matters pertaining to medical information, compliance support, case coordination, drug reimbursement, financial assistance - Manage team of Medical Information Specialists and Adherence Nurses• Management of employee performance within McKesson policy and procedures• Create staffing plans with the support of the Director, Operations• Create and monitor operational metrics to ensure that operational deliverables meet the standards of McKesson and the client• Work with the Senior Manager, Clinical Patient Services, to develop and implement departmental objectives• Accountable for the creation and maintenance of training records, work instructions, for operational activities related to McKesson Specialty Medical Information Programs• Identify and implement opportunities to improve operational efficiency and quality• Work collaboratively with patient services and pharmacy management to optimize the integration of services supported by McKesson• Work collaboratively with program management and account management teams to develop and implement solutions that address clients and McKesson business objectives General Responsibilities • Work collaboratively and supportively with all members of the Operations group• Perform duties in compliance with all relevant company standard operating procedures (SOP) and policies, regulations and client SOPs when applicable• Maintain appropriate communications with all levels of the organization• Track/record and submit time spent on projects and other activities• Always keep work area safe, organized and cleanQualifications Competencies
Excellent communication skills – written and verbal - Account and client relations preferred• Experience managing a remote workforce• Average to advanced proficiency with Microsoft Office software• Familiarity with drug reimbursement in Canada• Health Care Professional (Nursing, Pharmacy, Physician) - Call Centre/Contact Centre experience preferred• Bilingual, an asset
Benefits & Company StatementMcKesson believes superior performance – individual and team – that helps us drive innovations and solutions to promote better health should be recognized and rewarded. We provide a competitive compensation program to attract, retain and motivate a high-performance workforce, and it’s flexible enough to meet the different needs of our diverse employee population.We are in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payers, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting.But we can’t do it without you. Every single McKesson employee contributes to our mission—whatever your title, whatever your role, you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company—and of healthcare. At McKesson, you’ll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.Agency StatementNo agencies please.Recruiting Disclaimer The material contained herein is provided for informational purpose only. All open jobs offered by McKesson Canada on this recruitment system are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a subsidiary, office or department within the company which is offering the position, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance.The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the completeness of information contained on this site or in any referenced links. While McKesson Canada attempts to update this site on a timely basis, the information is effective only as of the time and date of posting.By providing your application to McKesson Canada you hereby consent to McKesson Canada obtaining personal information regarding you that is related to the position applied for. You also consent to McKesson Canada transferring your application details to our recruitment partners for their review and assistance. You also consent to McKesson Canada keeping your application on file. McKesson Canada is an equal opportunity employer. The information on this site is for information purpose only and is not intended to be relied upon with legal consequence.Category: Marketing/Communications