Broadridge Financial Solutions Technical Business Analyst in Mississauga, Canada
JOB TITLE: Business Analyst
DEPARTMENT: Information Technology
REPORTS TO: Director, Business Analysis
JOB PURPOSE: To work directly with internal and external clients to: gather and document project requirements; implement Broadridge services; and to provide functional and technical leadership in the design and development of computer applications.
KEY JOB FUNCTIONS
Work closely with clients and Project Management to ensure client requirements are captured, and communicated to clients and internal technical staff accurately as they relate to overall product offerings.
Work closely with vendors/partners to document requirements to integrate with Broadridge products.
Work closely with internal technology teams to define data modelling, file transformations, and both operational and business process flows.
Organize and facilitate meetings with development, QA, partners, and other stakeholders to review client requirements as they relate to product functionality.
Perform gap analysis between requirements and product features -- identify custom requirements and define solutions.
Provide direction to clients regarding business processing rules within Broadridge products and services.
Review system enhancement requests, work requests, and problem reports for feasibility and completeness for all Broadridge Products.
Prepare documentation for clients, development, QA, and partners.
Review test plans, and support QA to verify test output meets with client requirements and expectations.
Investigate system problems and propose solutions and/or design improvements.
Successfully engage in multiple initiatives simultaneously.
Participate in special projects and ad hoc analyses as necessary.
Some travel within Canada and the U.S. may be required.
Other duties as assigned.
Education: Education and/or experience equivalent to a Bachelor degree in Computer Science or Business.
Tools: Data modeling, data mapping, process modeling. Database viewer such as SQL Developer -- ability to use SQL to query data for analysis. Ability to read XML and other file layouts. Proficiency with Microsoft Office required (Word, Excel, Project, Visio, etc.).
Experience: Minimum of 1-5 years business analyst experience in a technical environment. Research skills, top-notch problem solving skills, and demonstrated ability to perform high quality work within tight timelines across multiple projects simultaneously. Previous experience in the Print and/or Financial industry is an asset. Ability to work on multiple projects concurrently is critical.
Communication Skills: Above average -- teamwork and a service-oriented attitude are essential. Must be able to speak with clients (internal and external), partners (internal and external), and present technical information in a clear, concise manner. Must create and maintain positive peer and client relationships.
Please note that any offer of employment will be conditional upon a background check, including a criminal and credit check.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled