TEKsystems 2016-5960 in Mississauga, Ontario

Overview (Text Only):

Who are we? TEKsystems®Inc. is a leading provider of strategic IT staffing and Global Services for 82% of the Fortune 500. Ranked #1 in the industry by IT Services Business Report since 2001. We are the nation’s largest IT staffing firm. We leverage our core competencies to offer a wide array of IT services. As a division of our parent company, Allegis Group, TEKsystems® has over 100 offices throughout the United States, Canada and Europe. A three billion dollar company, our best-in-class staffing and project delivery processes, coupled with the core values that guide our company culture, fuel our success.

Why us? TEKsystems®offers great opportunities for advancement, personal and professional growth, and unlimited earning potential. IT markets are outperforming the rest of economy, and we are growing at a rapid pace. TEKsystems®seeks professional individuals with competitive spirit, drive, team mentality, courage and commitment, who have demonstrated perseverance, and are looking to build a long term career in a sales driven environment. There is growth potential within the organization including a defined career path.

Scope of Position:

Reporting to the Sr. Manager and Regional Controller, the Manager of Operations Support (MOS) is responsible for providing and ensuring that their team provides the highest level of customer service, to external customers as well as corporate and field office employees. The MOS is a proficient expert in the management and collection of customer accounts. In addition, the MOS is responsible for the day to day supervision and development of the members of their team. The MOS also acts as an escalation point for team, office and account issues. Qualities include: Building team and customer relationships, developing employees, conflict resolution, professionalism, the ability to employ the TEKsystems’ communication model as appropriate, and the ability to adapt to changes in the workplace.

Responsibilities (Text Only):

Essential Functions of the Manager of Operations Support:

  • Primarily responsible for the technical and professional development of the employees on their team, including providing daily feedback and quarterly performance evaluations

  • Escalation point and support liaison for team, field office, and customer related issues

  • Management of customer accounts, including but not limited to invoicing, collections, customer service and working with client to resolve outstanding issues

  • Support liaison for field office with general questions regarding the issues with the account from an operations and accounting perspective

  • Responsible for overseeing the day to day operations of their account(s)

Qualifications (Text Only):

Qualifications:

  • Educational background in Finance / Accounting or Economics and / or relevant experience

  • Must possess good problem solving skills and demonstrate good judgement and the ability to improve and innovate

  • Requires excellent written and verbal communication skills and the ability to influence and negotiate with others; training, education and leadership by example are all key to this position

  • Solid leadership qualities

  • Ability to direct others and provide superior customer service

Job Title Manager of Operations Support

Job Locations CA - ON - Mississauga