Citi Intermediate Application Support Analyst in Mississauga, Ontario
Primary Location: Canada,Ontario,Mississauga
Education: Bachelor's Degree
Job Function: Technology
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 16070871
The Muni Support Analyst will provide technical application support for the Muni applications. This role is part of the Citi Municipals Technology Production Services team, which is responsible for supporting Muni applications and processes used by Muni Trading business groups, and facilitating the needs for the end-users.
The Muni applications analyze risks and calculate returns on investments. Having an understanding of risk terminology and calculation would be a great asset. The successful candidate will be situated in Mississauga, will work closely with their colleagues in New York. In addition, the candidate will work closely with Business facing support colleagues, development teams and the Muni business. The ideal candidate must have excellent communication skills, and should be technically astute, well organized, proactive, and be comfortable discussing issues with business and technical users at all levels. They also need to possess good multi-tasking skills. The role will require hands-on work, thus technical skills will also be required.
The support team work shifts during the day in order for the team to provide cover between the hours of 7:00 am and 7:00 pm. This allows the support team to cover to the regional business as part of a follow the sun model. The successful candidate must be willing to participate in the work shift rota.
Working closely with business support, to support Muni business, which includes in-depth knowledge on Muni Markets.
Tracking of issues from starting till close and reporting .Work on L1/L2 tasks for Muni environment.
Work on daily incidents as well as recurring problems on the system
Server migration/management as well.
Exposure to both Unix as well as Windows based applications.
Working with distinctive job schedulers on the Windows and Unix/Linux platforms, e.g. Autosys
Muni Batch Jobs management
Working on ITRS setup for better and improved monitoring to be handed over to monitoring team
Creating/modifying/updating SQL statements/stored procs/etc (both Oracle as well as MSSQL)
Actively maintenance of applications and hardware monitoring.
Change management – creating changes, making PROD changes and performing checkouts
Work for COB, UA Testing, market connectivity testing, etc.
Develop automated scripts for SOD/EOD/Release, checkouts, etc
Liaise with traders on floor to correct their common issues.
Access management – helping traders with their access as well as application setups.
Looking in-depth into application logs/DBs/configuration/application files to find the exact root cause of issues.
exposure to scripting language like Shell scripting and Java
exposure to actual trade flows and real time Muni markets.
Coordinating and development and end users to help resolved new requirements as well as existing bugs.
Working, automating and modifying ServiceManagement Tool(incident/change/problem management tool)
Keep track of production incidents and track the problems and procedures, etc
Business support, which helps get exposure to business side of what technology actually supports.
Liaise with other technical support services (i.e. UNIX system administrators, PC desktop, corporate network and market data support teams) to maintain interfaces with the e-trading platforms and other corporate systems.
Manage and assist Outages, whenever required
Required Skills / Experience:
1 - 5 years’ experience working in a support environment.
Understanding of problem management methodologies
Knowledge/experience of problem management tools
Experience using call/ticketing software
2 - 3 years’ of Linux, SQL and Shell scripting experience
Java and / or VB/scripting language
Citi Canada is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are inspired to apply in confidence.