GE IT Support Leader - NAM in Mississauga, Ontario

Job Number

2784716

Business

GE Capital

Business Segment

Capital Industrial Finance

About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Posted Position Title

IT Support Leader - NAM

Career Level

Experienced

Function

Information Technology

Function Segment

Business Solutions

Location(s) Where Opening Is Available Canada

U.S. State, China or Canada Provinces

Ontario

City

Mississauga

Postal Code

L5N 5P9

Relocation Assistance

No

Role Summary/Purpose

As a member of the global GE Capital Industrial Finance - WCS – RTS organization, you will be responsible for managing support of GE Core Accounts Receivable application for users belonging to Asia Pacific Region

GE is an equal opportunity employer, offering a great work environment, challenging career opportunities, professional training and competitive compensation.

Essential Responsibilities

GE Working Capital Solutions has built a patented Accounts Receivable system (GECARS). GECARS consolidates accounts receivable transactions for General Electric Company in a single A/R system. At present GECARS is integrated over 1000 clients, holds over $16 billion of AR assets, used by 8000+ users globally, and processes 500,000+ transactions monthly.

As an IT Support Leader you will:

  • Build in-depth knowledge of GECARS functionality including online application, batch processes, reconciliation and reporting modules

  • Lead RTS team and provide GECARS case support for users belonging to NAM region

  • Lead team to manage resolution of incidents / service requests as per business SLAs

  • Manage problem tickets, Identify root cause for incidents and reduce process failures

  • Manage communication with WCS operations and GE clients on all types of issues relating to GECARS system.

  • Look for process improvement opportunities to reduce the open tickets volume

  • Provide ongoing post deployment support and ensure Knowledge is transitioned to self and RTS team

  • Ensure standard release changes are communicated to and absorbed by the business users

Qualifications/Requirements

Bachelor of Science Degree in Computer Software Engineering or Computer Science or related field

Minimum 5 years of experience in support role

Minimum 5 years of experience in Oracle and PL/SQL

Minimum 5 years of experience with ASP.Net, web services and SOA

Minimum 2 years of experience in GECARS application

Exceptionally strong hands on knowledge in Oracle PL/SQL, Oracle RDBMS, ASP.Net, Web services and SOA architecture

Experience in Windows 2012 server and Unix Solaris OS

Effective communication, exceptional Analytical and Problem solving skills

Experience in leading large support teams

Desired Characteristics

Knowledge of ITIL processes

Experience in financial industry is a plus

Experience working with cross-functional teams

Domain knowledge of either accounting and/or financial applications in the accounts receivable module

Working knowledge of Automic and Unix scripting

Good understanding of SDLC methodologies and DevOps

Experience in developing and supporting large scale web applications

Understanding of the latest technology trends in the space of Cloud and Internet of Things

Experience working with offshore support team members from other vendors