Tech Data - US Order Management Associate-CA in Mississauga, Ontario

GENERAL SUMMARY: A brief description of the function of the job within the department.

Maintaining order accuracy and provides quick response times. Processes and maintains all incoming orders from the reseller. Delivers professional communications, dependable execution and extremely high levels of customer service to reseller.

Essential Duties and Responsibilities:

  • Manages the flow of all orders from the reseller by maintaining them and releasing them as required. Engages appropriate departments for assistance when required.

  • Handles all customer communications either written or verbally to include general product information, order modifications, pricing, availability, shipping information, return requests and issue resolutions.

  • Facilitates and prioritizes rush requests from the customer to meet the predetermined SLA’s

  • Manages all forecast, general hold and rollout orders to include managing specific delivery schedules and ensuring specific orders ship together.

  • Maintains high level of communication between the reseller and TD departments

  • Provides basic web (navigation) support for the reseller Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty exceptionally. The requirements listed below are representative of the specialized or technical knowledge, skills and related experiences.

Knowledge/Skill/Ability

Must have

Preferred

Educational level:

High School Diploma

Post Secondary

Specialties/Major Subjects:

Sales/Marketing

Type of work experience:

Business

Call Center/Distribution in Computer Industry

Years of experience in the industry:

1+ years business experience

1+ years industry experience

Other related experiences:

IT knowledge

Additional skills:

1,11,19,61,67,39

Special Training Required:

Tech Data Desktop tools and web site.

Requisition Number: 2016-16214

Weekly Work Hours (# of hours): 40

Shift (8-5,11-8, 1st, 2nd, etc.): 9:30-6

Travel Required: None

Working Time: Full-Time