BD (Becton, Dickinson and Company) Specialist, Product Support / Repair (Contract) Mississauga in Mississauga, Ontario

Life-changers work here
At CareFusion, we create innovative ways to help our customers improve patient care. We rely on bold and inspired employees who share our commitment to helping solve some of healthcare's most critical challenges.

CareFusion is now part of Becton Dickinson , a global medical technology company focused on addressing many of the world’s most pressing and evolving health needs. With our combined technology and expertise, we will become a global leader helping to transform the quality and cost of care for patients and clinicians worldwide. Join us in our mission to improve the future of healthcare and help all people lead healthy lives.

Job Title:Specialist, Product Support/Repair

CareFusion Business Description

Our Alaris® infusion products have helped safeguard patients from harm from adverse drug events. The Alaris® System, the world's first "smart IV pump," is the only modular platform that allows caregivers to standardize all infusion modalities on one flexible platform, maximizing clinical efficiencies while minimizing the potential for medication errors.

Pyxis technologies combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.


  • Responsible for troubleshooting technical problems, diagnosing, analyzing and/or repairing products.

  • Demonstrates basic knowledge of concepts related to systems, products, processes and business practices

  • Diagnoses and corrects system issues

  • Identifies and coordinates basic system and device issues

  • Typically a college / university graduate Biomedical or Electronics

  • Has basic knowledge of theories, practices and procedures in a job family or skill

  • Applies knowledge and skills to complete own work

  • Depends on others for instruction, guidance and direction

  • Develops competence in own area by performing routine work
    /The ideal candidate with be based in Mississauga, ON, with a travel percentage up to 50%./

Other Accountabilities:

  • Provides technical support to external customers to resolve issues regarding proprietary software and hardware and will be capable of fully supporting all products within their region.

  • Responds to, evaluates and prioritizes assigned service orders, for assistance with hardware, software, networking, Customer service and other computer-related technologies. Identifies the priority status of a service based on customer feedback and the nature of the problem.

  • Performs reactive/proactive Preventive Maintenance as assigned

  • Handles problem recognition, isolation, resolution and follow-up for routine customer problems, escalating, more complex issues to advanced team members or department management.

  • Responsible for the overall ownership of the service order, or will ensure proper escalation processes are followed.

  • Interviews customers to gather information about problem and leads user through diagnostic procedures to determine source of error or cause of problem.

  • Logs and tracks all service order activity in SAP ECC, maintains history records and related problem documentation.

  • Consults with advanced team members and their liaisons to understand software and hardware errors.

  • Cleans and maintains all equipment and pumps. Assists with the picking and packing of medical equipment.

  • Perform preventive maintenance and electrical safety testing of clinical equipment, devices, and systems.

  • Diagnose and correct system and equipment malfunctions.

  • Provide technical assistance and instruction on equipment operation and maintenance of the equipment.

  • Maintain documentation on evaluations, inspections, and equipment repairs and failures.

  • Responsible for preinstall checks, routine checks, trouble shooting and restoration of equipment to determine that the equipment is functioning according to manufacturers’ specifications.

  • Evaluate & responsible for the current Demo/Eval equipment inventory

  • Actively support the CQI process.

  • Participate in quality training and education for all technical staff.

  • Participate in the completion and documentation of ongoing technical CQI activities as appropriate.

  • Update and provide management with feedback regarding any improvement strategies that may be implemented

  • Notifies appropriate internal personnel of issues at a particular account.

  • Ensures customer satisfaction by responding to inquiries in a timely manner and coordinating customer service needs with other departments as required.

  • Manages parts per the parts management policy and procedures

  • Transport equipment and supplies as needed.

    What is expected of you for success in your role

  • Demonstrates basic knowledge of concepts related to systems, products, processes and business practices

  • Diagnoses and corrects system issues

  • Identifies and coordinates basic system and device issues

  • University degree or college diploma in Electronic/Biomedical Engineering preferred.

  • Strong customer service skills required.

  • Field customer service experience.

  • Must possess and maintain a full G license, own a car and meet BD's auto safety standards. Car allowance provided.

  • Experience supporting automation equipment in a healthcare setting a plus.

  • Excellent verbal and written customer service, telephone, troubleshooting and communication skills.

  • Must be able to lift a minimum of 40 lbs. This position requires a considerable amount of pushing, pulling, stooping, bending and lifting.

  • Must provide proof of, and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis.

CareFusion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, gender identity, sexual orientation, national origin, genetic information, disability status, veteran status, or any other characteristic protected by law.

Title: Specialist, Product Support / Repair (Contract) Mississauga

Location: Ontario-Mississauga

Requisition ID: 31027047