Samsung Electronics Canada Specialist, Sales Operations (14 month contract) in Mississauga, Ontario

Inspire the World, Create the Future.

Do you believe in the power of technology to help shape a brighter future and a stronger global community? Are you inspired by the possibilities? Are innovation, camaraderie, and the pursuit of excellence part of your innate drive? Then you've got what it takes to succeed at Samsung.

Specialist, Sales Operations

The Sales Administration Specialist will be the customer’s main point of contact for any sales promo related issues to an assigned portfolio as well as assisting junior staff in resolving similar issues on their portfolio. The specialist is responsible for processing auditing & processing claims as well as specific dealer programs (NRA, quarterly & yearly VIR).

  • Evaluate new/updated customer programs against the contract terms/conditions and make appropriate recommendations.

  • Maintain & Update customer’ sales programs in the system as per yearly contract or when changes arise.

  • Assist Sales Admin. Manager in auditing and approving claim requests when required.

  • Assist Sales admin staff in auditing complex claims and lead the discussion on disputes with Sales Management as well as customer.

  • Responsible for processing customer’s quarterly/yearly approved program payouts.

  • Review & audit customer claims & match to related promo or program.

  • Submit audited claims for approval on related system with proper supporting documentation.

  • Reconcile credited claims with chargeback and communicate disputed items to customer & Sales Management. Work with both to resolve the issue.

  • Posting credits for, archiving, and filing approved claims

  • Assist other departments with the collection of un-allowed deductions.

  • Generate reports upon request.

  • College Diploma or University Graduate (BA) preferred

  • 3-5 years or more of related administration experience preferred

  • Customer relationship management skills.

  • Working knowledge in SAP

  • Highly proficient in Excel, Word, PowerPoint and other office products.

  • The ability to communicate in writing, through e-mail, reports, or orally

  • The ability to organize and prioritize simultaneous Sales Administration related projects

  • Demonstrated ability to interact with all levels within SECA organization and vendors

  • Very detail-oriented

  • Solid communication and organizational skills

Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.


ID: 2016-1938