CyberCoders Software Escalation Engineer in Montréal, Quebec

Software Escalation Engineer Software Escalation Engineer - Skills Required - Java, C++, Scripting, Solaris, Linux, JUnit

If you are a Software Escalation Engineer with UNIX (Solaris) and strong debugging experience, please read on!

Located in Montreal, QC we are global leader in data storage, back up and data management solutions. We have 11,000 customers worldwide and over 40,000 systems deployed in over 100 countries through a worldwide network of cloud service providers. You must have a strong technical background with the ability work with various system components and cloud storage concepts. We are a small exceptional team responsible for analyzing and resolving product support escalations and work with development, QA and support engineers.

What You Will Be Doing

1) Work closely with technical support engineers on customer escalations to engineering. This often includes reproducing and fixing bugs reported by customers

2) Software development and improvements in field support capabilities such as better diagnostic tools

3) Release firmware updates to existing product line. Includes bug fixes and enhancements to improve product reliability

4) Track escalation metrics and help to improve overall quality of the product

What You Need for this Position

1.) At least 2-5 years' experience as an Escalation Engineer or Support Engineer

2.) Strong Java programming experience

3.) Excellent debugging and troubleshooting skills

4.) Scripting experience (e.g. Bash, Python, Pearl, etc.)

5.) UNIX Operating System experience, preferably Solaris (Linux OS is acceptable)

Nice to have:

1.) Understanding of Unified, NAS or SAN storage concepts

2.) Networking protocols (SMB, NFS, CIFS, TCP/IP) and technologies

3.) Automated Testing experience

What's In It for You

For your hard work, you will be rewarded with an offer that will include:

Competitive base salary ($70-90k)

Comprehensive benefits package

RRSP with company match

3 Weeks Vacation

Gym membership allowance

So, if you are a Software Escalation Developer with UNIX (Solaris) and strong debugging experience, please apply today!

Applicants must be authorized to work in the U.S.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Software Escalation Engineer QC-Montréal LS4-1332570