IBM Automation specialist/ Service availability Manager SMI in MONTREAL, Canada
Optimize the availability of IT infrastructure, systems, and services to meet the commitments IBM has made to it’s clients in a cost-effective manner.
Deliver an Enhanced Recovery Model for resolution of Major Incidents of complexity or long duration Provide integrated management and coordination of Incident Management, Problem Management, Change Management, and Availability Management processes Assuring that services and components are designed and delivered to meet their availability targets.
Deep technical skillset and knowledge of customer environment.
Bridge gaps between delivery teams and drive rapid recovery during incidents Provide a holistic view of the customer’s environment and make recommendations to improve service
The opportunity leverage platform solutions to the maximum benefit of IBM enterprise clients
Service delivery excellence
Agile response to customer requests
Vmware, ESX, Citrix, SQL and AD technologies
Foundational knowledge of IBM's strategy when it comes to Cognitive, Cloud, Analytics, Mobile, Social & Security.
A minimum of 10 years of service delivery management experience in a large and complex environment
Must be Bilingual English/French