EGS Customer Care, Inc. Customer Care Sales Representative in Montreal, Quebec

Job Description - Customer Care Sales Representative (160006204)

Job Description

Customer Care Sales Representative - 160006204

As a Customer Care Sales Representative, you’ll have the opportunity to help people every day on behalf of the best companies you already know and love. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so. In fact, many of our site directors and operations managers began as agents answering calls themselves!

What you’ll be doing

You will use your positive attitude and your sales skills to make an impact on your customers’ day. Your main responsibilities will include:

  • Communicating with potential customers by inbound and/or outbound telephone calls, email or chat to introduce the client’s products and services
  • Quoting prices, soliciting orders and persuading customers to buy
  • Explaining services and special promotions to customers while following the script and company, client and government regulations
  • Upselling and/or cross-selling products or services to customers, where appropriate
  • Completing appropriate documentation and recording necessary customer sales information at time of sale
  • Documenting status of all calls, indicating leads generated or leads which could not be pursued
  • If required, meeting specified sales goals and conversions set by the client while maintaining quality standards and customer service
  • Provide feedback and recommendations to your manager on ways the company can improve
  • Perform other duties as assigned by your management team

Why you’ll want to join the EGS team

  • 100% paid training
  • Performance bonuses
  • Competitive pay
  • Health & dental benefits
  • Retirement savings plan
  • Paid time off
  • A great team environment with supportive co-workers
  • You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown
  • You’ll feel empowered to do things the right way amid a culture of high personal and business integrity
  • There’s real opportunity to learn, grow and advance your career (we love promoting from within here)
  • We’re a strong, global company that truly cares about our local communities

Who we’re looking for

The best fit for this job is someone who:

  • Has a High School diploma or General Educational Development (GED) certificate
  • Is bilingual (French & English)
  • Is successful in a sales role
  • Can be persuasive but not pushy
  • Has previous sales experience (preferred)
  • Is competitive, but also team-oriented
  • Can solve problems logically
  • Has good computer skills, including Microsoft Office
  • Possesses excellent communication skills
  • Cares about helping their customers
  • Has the ability to multitask well
  • Can adapt to a flexible schedule
  • Can maintain the highest level of confidentiality

Who we are

Expert Global Solutions (EGS), an Alorica company, is a global customer service organization, serving the world’s leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service – via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, EGS offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment

Work Environment

  • Office environment.
  • Ability to lift and/or move 20 pounds with or without accommodation.

Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the EGS team!

Job ID: 3533166

Date posted: 12/01/2016

Job: Customer Service RepresentativeEntry Level

Primary Location: Canada - Quebec - Montreal

Work Locations: Montreal, QC - APAC 75 Rue Port Royal East Montreal H3L 3T1

Schedule: Full-time

Education Level: High School Diploma/GED/CXC (±11 years)