ADP HRMS Support Consultant in Montreal, Quebec

Job Responsibilities:(Description)

POSITION TITLE: HRMS Support Consultant- Bilingual REPORTS TO: Manager, Client Services WORK HOURS: Monday to Friday, 8:00 a.m. - 8:00 p.m EST (Possibility of a rotational schedule for 8:00 p.m coverage or mid-day schedule ending at 6: 00 p.m) LOCATION: Montreal, QC office or Toronto, ON office

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

PRINCIPLE ACCOUNTABILITIES: Helpline:

  • Deal with application oriented questions regarding functionality of all ADP Canada Human Resource software products and regarding data fields in the applications, their purpose, and how they relate to other data elements in the database and HR practices generally

  • Provide assistance with general Windows features and functions and how they relate to the HR products. e.g.: Print Manager, Clipboard, etc.

  • Assist clients in functionality and problems resolution with ADP's standard interfaces to payroll

  • Provide expertise and assistance to clients on third party applications such as MS Word and Excel and how they inter-relate with the HR applications.

Technical Support:

  • Investigate all technical related calls, sourcing the cause of the issue and the best path to resolution

  • Determine the nature of technical related calls and escalate to technical services when necessary

  • Assist clients with database management utilities in order to provide database expansion and integrity checks where required

General

  • Provide installation assistance over the phone to clients for system updates and enhancements

  • Document all incoming calls using the established call tracking systems

  • Provide reports on a monthly basis for statistics on the helpdesk usage

  • Monitor all outstanding calls and follow up with assigned technical representative if call has been escalated

  • Monitor the database of calls to identify clients who may need to go on elevated status

  • Interact with team members to advise and communicate any client situations or requirements

  • Participate in weekly and monthly meetings

  • Assist and participate in HRMS special projects and functions as required

Experience, Skills, Academic

EDUCATION BA/Diploma in Business or equivalent in education and experience.

CRITICAL POSITION CRITERIA:

  • Two to four years of experience in Human Resources administration, HRIS implementation, training, consulting or a related role

  • Fluently Bilingual, English and French

  • Application knowledge on Word Processing, Spreadsheet, preferably MS Office products

  • Thorough knowledge of Windows environments

  • General knowledge of at least one network environment such as Novell or Windows

  • Proven record of delivering excellent customer experience.

  • Strong interpersonal skills, the ability to communicate effectively (both verbal and written) and the ability to organize tasks in a logical priority. The ability to work independently and as part of a group or a team.

  • Excellent verbal communication skills and proven analytical skills

  • Aptitude for learning new applications and operating environments

  • Demonstrated ability to be a team player

  • HR designation is desirable.

Note to Job Seekers

Please note that any offer of employment will be conditional upon a background check, including a criminal record check.

ADP Canada will recruit, select, orient, develop, and promote associates based on our strategic direction and our values. We have made a commitment to address barriers in our employment processes and are committed to providing accommodations for people with disabilities. If you require an accommodation, please contact our Canadian Head Office at 416-207-2900 and ask to speak to an ADP Canada Human Resource associate or email Canada.Accessibility@ADP.com.

ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.

Requisition #: 91839

Job Title: HRMS Support Consultant

Country: Canada

State: Quebec

City: Montreal

Employment Status: Full Time

Job Category: Client Service

Area of Interest: External Client Support

Locations: Canada, Montreal, QC