ADP HRMS Support Consultant in Montreal, Quebec
POSITION TITLE: HRMS Support Consultant- Bilingual REPORTS TO: Manager, Client Services WORK HOURS: Monday to Friday, 8:00 a.m. - 8:00 p.m EST (Possibility of a rotational schedule for 8:00 p.m coverage or mid-day schedule ending at 6: 00 p.m) LOCATION: Montreal, QC office or Toronto, ON office
At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
PRINCIPLE ACCOUNTABILITIES: Helpline:
Deal with application oriented questions regarding functionality of all ADP Canada Human Resource software products and regarding data fields in the applications, their purpose, and how they relate to other data elements in the database and HR practices generally
Provide assistance with general Windows features and functions and how they relate to the HR products. e.g.: Print Manager, Clipboard, etc.
Assist clients in functionality and problems resolution with ADP's standard interfaces to payroll
Provide expertise and assistance to clients on third party applications such as MS Word and Excel and how they inter-relate with the HR applications.
Investigate all technical related calls, sourcing the cause of the issue and the best path to resolution
Determine the nature of technical related calls and escalate to technical services when necessary
Assist clients with database management utilities in order to provide database expansion and integrity checks where required
Provide installation assistance over the phone to clients for system updates and enhancements
Document all incoming calls using the established call tracking systems
Provide reports on a monthly basis for statistics on the helpdesk usage
Monitor all outstanding calls and follow up with assigned technical representative if call has been escalated
Monitor the database of calls to identify clients who may need to go on elevated status
Interact with team members to advise and communicate any client situations or requirements
Participate in weekly and monthly meetings
Assist and participate in HRMS special projects and functions as required
Experience, Skills, Academic
EDUCATION BA/Diploma in Business or equivalent in education and experience.
CRITICAL POSITION CRITERIA:
Two to four years of experience in Human Resources administration, HRIS implementation, training, consulting or a related role
Fluently Bilingual, English and French
Application knowledge on Word Processing, Spreadsheet, preferably MS Office products
Thorough knowledge of Windows environments
General knowledge of at least one network environment such as Novell or Windows
Proven record of delivering excellent customer experience.
Strong interpersonal skills, the ability to communicate effectively (both verbal and written) and the ability to organize tasks in a logical priority. The ability to work independently and as part of a group or a team.
Excellent verbal communication skills and proven analytical skills
Aptitude for learning new applications and operating environments
Demonstrated ability to be a team player
HR designation is desirable.
Note to Job Seekers
Please note that any offer of employment will be conditional upon a background check, including a criminal record check.
ADP Canada will recruit, select, orient, develop, and promote associates based on our strategic direction and our values. We have made a commitment to address barriers in our employment processes and are committed to providing accommodations for people with disabilities. If you require an accommodation, please contact our Canadian Head Office at 416-207-2900 and ask to speak to an ADP Canada Human Resource associate or email Canada.Accessibility@ADP.com.
ADP is an Equal Opportunity/Affirmative Action Employer; M/F/D/V. ADP believes that diversity leads to strength.
Requisition #: 91839
Job Title: HRMS Support Consultant
Employment Status: Full Time
Job Category: Client Service
Area of Interest: External Client Support
Locations: Canada, Montreal, QC