Amazon.com Learning Coordinator in New Westminster, British Columbia

Job Description

The Fulfillment Center Learning Coordinator works with operations managers, area managers, production assistants to coordinate all associate onboarding activities for the site. Constantly improves the long-term capabilities of the area to which he/she is assigned. This position has a high level of program administrative management.

The Distribution Center Learning Coordinator is assigned to the Learning Department and will hold responsibilities specific to that area. Overall responsibilities will include the following functions:

· Coordinate ambassador identification program and track new hire onboarding and ambassador audits

· Coordinate site Associate Experience Week program and assigning Learn Before Doing plans for operations

· Track learning curve and continuous improvement metrics at the site level

· Audit Powered Industrial Equipment Training program and trainer standard work

· Execute training programs for both seasonal and permanent trainers

· Coordinate and facilitate any training related programs

· Manage ticketing system and ensure tickets are closed within expected timeline

· Develop and track effectiveness of training programs, including orientation. Monitor adherence to the established training programs to ensure standard work in the training programs

· Actively seek ongoing skill development (i.e., participating and conducting skill classes, cross-training, etc.)

· Document feedback results to help the learning department identify strengths as well as area of improvement

· Assess development needs for individuals and groups

· Fully understand workflow and daily production goals

· Ability to solve problems: react quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve

· Balance and prioritize multiple tasks

Maintain a positive attitude and presence on the floor

· High School Diploma or equivalent

· 2+ year of experience in related field

· Proficiency in computer usage, email, MS Office Suite

· Understanding of fulfillment center processes and flow

· A completed Bachelor’s Degree from an accredited university

· Experience delivering training/information to peers, hourly associates, and senior management, both individually and in groups

· Experience delivering messages related to performance

· Ability to give and receive feedback effectively

· Evidence of ability to prioritize, manage and complete projects with tight deadlines

· Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy

· Desire to thrive in a dynamic, growing environment

· Previous Kaizen/Continuous Improvement experience

· Willingness to work different shifts

Amazon is an Equal Opportunity Employer

AMZR Req ID: 463908