Bose Mgr, Bose Store in Newmarket, Canada

Job Description

Primary Responsibilities:

  • Day-to-day operational responsibility for the store to ensure delivery of business performance at or exceeding targets including sales, comp sales growth, traffic and payroll as a % of sales

  • Effectively execute the retail talent management process and practices, including recruitment, hiring, performance management and coaching / development / training of store team.

  • Provide supervision, management, and support to store team.

  • Implement Bose visual merchandising standards and execute promotional strategies.

  • Coach store team on how to engage Bose customers at retail to offer a demonstrably unique customer experience resulting in desired sales results.

  • Communicate, reinforce management expectations to store team and act on store needs to ensure operational consistency.

  • Physical maintenance of the store and all company assets.

Key Performance Indicators (KPI’s):

  • Daily, weekly & monthly individual and store Sales

  • Sales growth (Comp Sales)

  • Conversion Rate

  • Individual and Store Average Ticket

  • Individual and Store $ / Hour

  • Individual and Store Units / Transaction

  • Show Attendance/Traffic Store Visit Report Scores

  • Payroll as a % of Sales

  • Shrink and Absolute Variance Core Competencies:

  • Models Bose Essence & Values at all times

  • Execution and results oriented, with focus on managing costs, quality and driving profitable sales

  • Manager effectiveness and personal leadership

  • Business ownership

  • Demonstrated potential for effectiveness and personal leadership as manager  Able to inject and drive energy into the organization to enhance the employee experience and hence, the customer experience

  • High level of Human Resource proficiencies, including people management, talent assessment, and performance management

  • Strong communications – written and verbal; in large groups and one to one

  • Strong customer orientation

  • Ability to motivate, coach and develop others

  • Forward thinking and planning

  • Problem solving and decision-making

  • Organizational awareness

  • Inventory management

  • Able to manage time wisely and adjust priorities as needed in a fast-paced environment

  • Works well in a team environment and is able to enlist others in the achievement of the goals

Functional Competencies:

  • Retail sales in a premium branded, service oriented store

  • Proven sales skills in a retail environment

  • Demonstrated ability to transfer skills:

  • Passion for and understanding of Bose product and technology portfolio

  • Ability to effectively optimize store payroll hours

  • Ability to memorize show presentation

  • Knowledge of store operations

  • Consumer Electronics Industry knowledge helpful

Job Specifications:

  • Position reports to the Retail Market Manager in a given geographic region

  • Position currently has 8 -15 direct reports

  • Occasional travel may be required


  • Bachelor Degree preferred.

  • Minimum of 4 years of related managerial experience.

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We’re a company built on disruptive innovation—having the courage to challenge the status quo, an unwavering commitment to our customers, and the fundamental belief that anything is possible. We never settle; we have a passion for discovering better ways to help people enjoy the things they love. We need people like you, people with better solutions. If you join us, you’ll find the opportunity to do your best work and the freedom to enjoy it. Here, every employee has the opportunity to build their own success and contribute to ours. It’s an atmosphere of trust, collaboration, high expectations, and great reward.