Falls Avenue Resort Reservation Sales Agent in Niagara Falls, Ontario
This position is responsible for providing professional, courteous and sales driven service over the telephone.
Market and up-sell our products and services, close the sale following established standards and call chronology, make reservations, provide accurate information to potential customers and any other duties as assigned by the Reservations Manager.
Commitment and passion to maximizing guest satisfaction in each stage of the guest experience, particularly as they pertain to exceptional standards of professional phone etiquette
Excellent interpersonal and communication skills when dealing with guests and employees
Excellent job knowledge of all aspects of Central Reservations policies and procedures
Demonstrate the ability to maintain professional composure at all times, while performing multiple tasks
Excellent problem-solving and decision-making skills
Previous knowledge and conversational ability in order to encourage both cross-promotion/sales of related company services/activities/products across the complex, and to increase guest satisfaction
Outstanding persuasive skills in order to up-sell individuals and have the ability to cross sell across the Falls Avenue Resort
Excellent keyboard/data inputting skills
Attention to detail as it pertains to identifying guests needs
Demonstrate sales ability
Drive guest loyalty through excellent customer service throughout the reservation process, ensuring repeated business and revenue
Excellent organizational and time management skills and the ability to work under pressure
Excellent customer service skills, sound knowledge of business and services
Ability to quickly respond to changing work volume with high-energy level and speed
Ability to work independently with minimal supervision as well as cooperatively within a team setting
Must be able to work all shifts including days, afternoons, evenings, weekends and all holidays
Job Status Type: Current Opportunity
External Company Name: Canadian Niagara Falls Hotels Inc.
External Company URL: http://canadianniagarahotelsinc.com