Sears Canada Loss Prevention Investigator 1 - Capilano in North Vancouver, British Columbia

Welcome to Sears, one of Canada’s most trusted brand names.

For the past 60 years, Sears has been a household name from coast to coast. How have we been able to build such a great reputation? Through our dedicated Associates, of course!

With thousands of roles across the country, Sears is one of Canada’s largest employers. Whether you are just starting out or have an established track record, Sears can offer you an exciting opportunity to build and grow your career. Bring your passion and enthusiasm for engaging with our customers, and you will find a world of career possibilities within our organization.

Purpose of the Role

Perform all security, safety and fire-related duties, assist in the reduction of losses, and maintain a safe shopping environment for customers and associates. This includes all customer service issues such as cheques, cash over/short tracing, and point of sale exception reports, and also includes supporting a non-violent workplace through training of associates on related issues.

Major Responsibilities

  1. Prevent inventory loss through communication and participation with all sales associates using such programs as “Adopt-A-Department”, an education program on theft awareness and prevention measures

  2. Detect, apprehend and process customers engaged in shop theft and fraudulent activities. Complete investigation and related reports including involvement with police agencies and the criminal justice system, eg. follow up with local police to check if suspects have previous criminal record, submit documentation to police regarding charges laid, represent Sears as witness at court proceedings, etc.

  3. Under supervision of the Loss Prevention Manager, protect and investigate internal matters, including operating closed-circuit television equipment, and use of point of sale exception reports such as void analysis, merchandise credit check.

  4. Aid in completion of investigation reports for local police by following up on fraudulent cheques and credit cards.

  5. Conduct initial investigation of cash over/short reports, utilizing the point of sale exception reports and working with Sears Administrative Services Office (SASO). Report back to Loss Prevention Manager with results of investigation.

  6. Respond to all emergency situations, eg. power failures, fires, hold-ups, bomb threats and accidents. Contact appropriate external services, such as police, ambulance, etc., and administer First Aid to injured associates and customers

  7. Perform health, safety and environmental inspections/audits to prevent loss, and create a safe working and shopping environment

  8. Monitor associate parking and associate parcel check, including audits of stockrooms for holds.

  9. Work in compliance with all laws and regulations and attend or complete all required health and safety training, report all accidents and take every precaution reasonable to ensure personal safety and the safety of others. Perform other duties as required. This includes: physical security, eg. keys/locks/alarms, orientation training on Loss Prevention related matters for all new associates; and prism/scorecard duties, eg. number of customer and associate accidents, health and safety, fire prevention issues, over/short account.

Qualifications

  • Valid Security License

  • Demonstrated knowledge of First Aid and CPR

  • Oral communication skills

We offer a competitive compensation package including a flexible benefits program and a generous associate discount on most Sears merchandise and services. We are committed to encouraging internal development and providing career enrichment opportunities wherever possible.

Please be advised that only those applicants who are selected for interviews will be contacted.

System ID: 2016-37617

Job Type (EN): Part Time

Job Industry (Choose up to 3 industries) (EN): Retail In-Store

Career Level (EN): Entry Level, Experienced