Capital One Principal Process Coordinator in North York, Ontario

North York (93006), Canada, North York,Toronto, Ontario,

Principal Process Coordinator

At Capital One, we're financial services mavericks who challenge the status quo. We continue to come up with innovative ways to do things while remaining true to our business goals. Our entrepreneurial spirit and drive to stand out in the industry has led us to become a Fortune 500 company, one of the top 50 employers in the GTA and one of Canada’s best places to work. It’s here you’ll find a fast-paced environment that values your collaborative, analytical and creative abilities.

Capital One’s Fraud team is seeking a highly motivated and results driven Process Coordinator to join our energetic and client focused team. The successful candidate will support the Fraud Team on various programs/projects, investigations, reporting and monitoring.

The ideal candidate will have:

  • Organizational skills with ability to handle multiple tasks at one time

  • Demonstrated ability to take ownership to ensure timely completion of critical and time sensitive deliverables

  • Excellent communication and interpersonal skills

  • Attention to detail and passion about quality

  • Reliable and ability to work independently and efficiently in a team environment


  • Coordinate and manage operational reporting

  • Triage and respond to requests in a timely manner. Escalate to team where appropriate

  • Identify enhancements to improve efficiency and/or quality

  • Monthly control monitoring, testing and reporting

  • Track and report metrics for areas of responsibility through visual Management Boards

*Own intent and updates to agent facing documents (CRWEB/How To & Standard Operating Procedures)

Basic Qualifications:

  • High School Diploma, GED or equivalent certification

  • At least 2 years of Operations Experience

  • At least 1 year of Fraud or Disputes experience

  • At least 1 year of experience with analytics as a tool for decision making

  • Proficient with Microsoft Office

Preferred Qualifications:

  • Business Process Management (BPM) certification or Lean Certification or Project Management Certification or Six Sigma Certification

  • Project Management experience

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.