AmerisourceBergen Corporation Bilingual (English/French) Nurse Case Manager in OAKVILLE, Canada

Title: Bilingual (English/French) Nurse Case Manager Location: Canada-Ontario-Oakville Job Number: 00001GK2


Reporting to the Program Manager, the Nurse Case Manager is responsible for managing all aspects of program support for assigned physicians or centers (hospital or clinics) in a given geographical area, and ensures that patients are provided easy access to the support program and access to their drug therapy.


Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management; Telephone support (including maintenance calls and adherence support both inbound and outbound as needed); Database management and ongoing auditing of files and information captured; Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team; Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed; Attend pharmaceutical sales meetings as required; Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services; Work with patient associations and advocacy groups; Establish and maintain partnerships with pharmaceutical team; Clear communication to the manager, team and the client regarding the management of patient cases; With the managers, participate in the training process of new nurse case managers, including but not limited to shadowing & call monitoring. Support and collaborate with other program staff in the development and implementation of disease management programs including clinical requirements, write texts, manuals or patient pamphlets, develop compliance program parameters, needs assessments and protocols; Provide feedback regarding current protocols, databases, processes, inter-departmental relationships Responsible for reporting all Adverse Events to the assigned units/departments.


Bachelor of Science in Nursing (BSN, BScN), or Bachelor of Nursing (BN) or Bachelor of Science (BS) with a Major in Nursing or Registered Nurse (RN) diploma or registered practical nurse (RPN) diploma, advanced degree or specific practice management experience preferred, with five (5) years of Nursing experience; Requires a minimum of two (2) years in public or private third party reimbursement arena or pharmaceutical industry in sales (not required, but an asset), managed care, or clinical support, or related experience; The preferred candidate is a nurse with healthcare and case management experience in medical or hospital practice or the insurance or bio-pharma industry; Experience in hepatology, gastroenterology, immunology, or rare diseases is an asset Bilingualism (English/French) is required

Job: Operations Jobs