Telus Automation and Deployment Specialist - THFS in ON, Canada

Position Overview:

As part of the Research and Development team at TELUS Health Physician Services, the Technology Specialist is responsible for deployment, maintenance, and configuration of TELUS Health EMR product using automation tool and various scripting and programming languages. The automation tool (Symantec Altiris) is used to manage and maintain TELUS Health EMR product on a large number of remote servers used by Physicians across Canada.

Problem solving and thinking outside the box with respect to technical challenges are key to the success of this role. As part of TELUS WorkStyle program, the Technology Specialist position has the flexibility to work remotely (from Home). Most work will be performed during off clinic hours or during scheduled maintenance windows (night and weekends).


  • Deploying patches, updates, and add-ons remotely using automated scripts (during off hours)

  • Troubleshooting and mitigation of server issues

  • Development, validation, and maintenance of tools and automation tasks

  • Developing frameworks for future automation tasks defined by Product Management

  • Administration of the Altiris automation tool

  • Monitoring and reporting on various aspects of the EMR software and server health

  • Basic database administration tasks

  • Assist in validation of new product releases for pilot activities

Required Skills & Abilities:

  • Avid problem solver and willingness to tackle difficult technical challenges

  • Ability to clearly communicate complex technical concepts and ideas

  • Analytical thinker with a professional and positive attitude

  • Understanding of agile software development methodology

  • Solid understanding of development tools and practices

  • Basic understanding and troubleshooting of networking and Windows Server issues

  • High level of accuracy and attention to detail

  • Strong oral and written communication skills

  • Ability to plan, prioritize and work with minimal supervision

Required Professional Designation/Certification:

  • College or University education in Computer Science, Engineering, Information Systems, Health Informatics or related field

Required Experience:

  • A minimum of 2 years of experience in a deployment or configuration or development role

  • Experience and knowledge in the following areas is required:

o Programming (Java or .NET) or Scripting (Python, VB script, shell script, batch script)


o Windows Server

o MS SQL Server & Oracle DB Administration

o Tomcat

o Networking

o Active Directory

o A solid understanding of troubleshooting methodologies, and familiarity with ITIL best practices

o Fluent in English

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

The TELUS team is as diverse as the society we live in and the customers we serve. We're also passionate about creating success for our customers, our shareholders, our communities and our team. And we do so by living theTELUS valuesand delivering on ourCustomers First commitments.

Do you share our passion?

At TELUS,youcreate future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer:In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.


Title: Automation and Deployment Specialist - THFS

Location: CAN-ON-Cambridge

Requisition ID: HEA02569-16

Other Locations: CA-ON-Ottawa